Desk Collection Team Lead: Performance & Coaching

PT Kredivo Finance Indonesia; Pluit; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

Kredivo, a FinAccel-backed fintech in Southeast Asia, seeks a Desk Collection Team Leader to guide multiple desks, review performance, and drive data-driven results. You will coach staff, monitor targets, and optimize collection activities while maintaining compliance and quality controls.

The role requires leadership in a fast-paced environment, with English proficiency and ability to perform under pressure as part of a growing organization delivering instant credit and pay-later solutions.

Qualifications

• 2+ years as Desk Collection Team Leader or Supervisor.
• Strong knowledge of collection processes and procedures.
• Able to read and interpret collection reports and coach teams to target.

Responsibilities

• Review performance per Desk Collection
• Review result from QC Desk
• Finalize performance collection per desk
• Compile report on performance collection
• Prepare incentive calculation based on performance and scheme
• Prepare overtime proposal for desk collection and admin support
• Coach low performing desk collection team members

Skills

Desk Collection

Team Leadership

Collection Knowledge

Reading Reports

Coaching

English Proficiency

Job description

Kredivo, a FinAccel-backed fintech in Southeast Asia, seeks a Desk Collection Team Leader to guide multiple desks, review performance, and drive data-driven results. You will coach staff, monitor targets, and optimize collection activities while maintaining compliance and quality controls.

The role requires leadership in a fast-paced environment, with English proficiency and ability to perform under pressure as part of a growing organization delivering instant credit and pay-later solutions.