Desk Collection Team Leader

PT Kredivo Finance Indonesia; Pluit; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

Kredivo, a FinAccel-backed fintech in Southeast Asia, seeks a Desk Collection Team Leader to guide multiple desks, review performance, and drive data-driven results. You will coach staff, monitor targets, and optimize collection activities while maintaining compliance and quality controls.

The role requires leadership in a fast-paced environment, with English proficiency and ability to perform under pressure as part of a growing organization delivering instant credit and pay-later solutions.

Qualifications

• 2+ years as Desk Collection Team Leader or Supervisor.
• Strong knowledge of collection processes and procedures.
• Able to read and interpret collection reports and coach teams to target.

Responsibilities

• Review performance per Desk Collection
• Review result from QC Desk
• Finalize performance collection per desk
• Compile report on performance collection
• Prepare incentive calculation based on performance and scheme
• Prepare overtime proposal for desk collection and admin support
• Coach low performing desk collection team members

Skills

Desk Collection

Team Leadership

Collection Knowledge

Reading Reports

Coaching

English Proficiency

Job description

Having experience as Desk Collection Team Leader or Supervisor at least for 2 years

Good knowledge in Collection

Good leadership, be able to build and lead a team

Able to read collection reports

Good understanding in control, monitoring and coaching

Able to speak English minimal passive

Able to work under pressure and target

• Review performance per Desk Collection
• Review result from QC Desk
• Finalize performance collection overall base on (break down per desk)
• Compiling report performance collection
• Prepare incentive calculation based on performance and scheme
• Prepare overtime propose for desk collection and admin support
• Coaching low performance desk collection team member

FinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally.

The company leverages deep data analytics across users’ digital footprint to automate credit risk scoring and access to credit in Southeast Asia, the 7th largest economy in the world.

Our flagship product, Kredivo Buy now, Pay later, enables e-commerce buyers to apply and qualify for instant credit and pay back over time. Merchants using Kredivo benefit from providing point-of-sale financing using a 2-click checkout to eligible buyers. FinAccel is backed by leading investors and regulated by OJK in Indonesia.

To know more about FinAccel and Kredivo, visit www.finaccel.co and www.kredivo.com.

Here is our latest press coverage:

FinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally.

The company leverages deep data analytics across users’ digital footprint to automate credit risk scoring and access to credit in Southeast Asia, the 7th largest economy in the world.

Our flagship product, Kredivo Buy now, Pay later, enables e-commerce buyers to apply and qualify for instant credit and pay back over time. Merchants using Kredivo benefit from providing point-of-sale financing using a 2-click checkout to eligible buyers. FinAccel is backed by leading investors and regulated by OJK in Indonesia.

To know more about FinAccel and Kredivo, visit www.finaccel.co and www.kredivo.com.

Here is our latest press coverage: