Data Center Technician: Hardware & Network Support

Codero Official; Tangerang; In loco; IDR 55.000.000 - 75.000.000; Tempo pieno

Descrizione del lavoro

Codero Official is seeking a Technician - Data Center to manage hardware setup, maintenance, and troubleshooting within our data center environment in Indonesia. You will perform preventive sweeps, diagnose connectivity issues, and coordinate with vendors to resolve hardware problems.

You will support installations, moves, additions, changes, and RMA processes, collaborating with site operations to ensure smooth, secure, and timely data center operations.

Competenze

• Perform weekly sweeps of server and storage equipment to detect hardware and network issues
• Diagnose server and storage connectivity issues including basic network troubleshooting
• Engage vendor support (HPE, Dell, IX, etc.) by opening and tracking support cases

Mansioni

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
• Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)
• Provide hardware support for installations, moves, additions, and changes

Descrizione del lavoro

Codero Official is seeking a Technician - Data Center to manage hardware setup, maintenance, and troubleshooting within our data center environment in Indonesia. You will perform preventive sweeps, diagnose connectivity issues, and coordinate with vendors to resolve hardware problems.

You will support installations, moves, additions, changes, and RMA processes, collaborating with site operations to ensure smooth, secure, and timely data center operations.