Data Center Ops & Hardware Technician

Pengiklan Anonim; Jawa Barat; In loco; IDR 120.000.000 - 240.000.000; Tempo pieno

Descrizione del lavoro

Wesco is seeking a Data Center Ops Senior Analyst/Technician to join our Bekasi, Jawa Barat, Indonesia team. The role involves hands-on data center support, server and storage maintenance, and coordinating with vendor partners for escalations and repairs.

The position requires 3–5 years in data center environments, strong troubleshooting of servers and networks, and readiness to work rotating shifts. Local travel up to 25% is expected and a valid driver’s license is preferred.

Competenze

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred.
• Licenses/Certificates/Designations: CCNA and CCNP preferred
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices
• Fluent in English
• Valid driver's license
• Ability to travel 0% - 25%
• Field Service or Data Center Technician experience preferred

Mansioni

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems
• Engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes
• Collaborate with the data center operations team to manage logistical break-and-fix processes
• Oversee Return Material Authorization (RMA) processes for components
• Provide hardware support for installations, moves, additions, and changes
• Decommission IT equipment
• Conduct regular physical and visual inspections of equipment and facilities
• Manage inventory records and conduct cycle counts
• Update documentation for structured cabling and materials
• Oversee capacity management (space, power, cooling, patch panels)
• Follow incident and change management processes
• Submit regular reports on moves, changes, requests
• Light traveling from site to site
• Perform other duties as assigned

Conoscenze

Troubleshooting

Server hardware

Network connectivity

Communication

Prioritization

Fluent English

Formazione

High School Degree or Equivalent

Bachelor’s in IT/related field

Strumenti

ServiceNow

Rack & Stack Tools

Descrizione del lavoro

Wesco is seeking a Data Center Ops Senior Analyst/Technician to join our Bekasi, Jawa Barat, Indonesia team. The role involves hands-on data center support, server and storage maintenance, and coordinating with vendor partners for escalations and repairs.

The position requires 3–5 years in data center environments, strong troubleshooting of servers and networks, and readiness to work rotating shifts. Local travel up to 25% is expected and a valid driver’s license is preferred.