Data Center Operations Lead

MatchaTalent; Tangerang; On-site; IDR 120,000,000 - 300,000,000; Full time

Job summary

NTT DATA is seeking a Data Center Ops Senior Analyst to support ongoing operations at our Bekasi, Indonesia data center. The role focuses on racks, servers, storage, and network gear, with emphasis on incident handling, preventive maintenance, and vendor coordination.

You will follow standard procedures for change management, perform field-level tasks, and contribute to 24/7 site coverage. Travel is limited to 0–25% and requires strong communication in English.

Qualifications

• 3–5 years of experience in Data Center support.
• Basic knowledge of Data Center components such as Server, Storage, Network, Cabling.
• Experience with vendor coordination and escalation.
• Fluent in English and good communication skills.

Responsibilities

• Perform weekly sweeps of server and storage equipment; analyze ipmi-sel data and vendor platform logs.
• Diagnose server/storage connectivity issues including fiber and copper links.
• Engage vendor support by opening cases and following up on hardware fixes.
• Collaborate with Data Center Operations to manage break-and-fix logistics and escort vendors.
• Oversee RMA processes for components (PSU, fans, switches, etc.).
• Provide hardware support for installations, moves, adds and changes; decommission IT equipment.
• Maintain inventory records and update documentation for cabling and assets.
• Support capacity management (space, power, cooling, patch panel).
• Follow incident and change management processes; submit regular reports on activities.
• Light travel from site to site; be flexible with shift rotations.

Skills

Data Center operations

Server hardware troubleshooting

Network troubleshooting

Vendor coordination

Documentation & reporting

Job description

NTT DATA is seeking a Data Center Ops Senior Analyst to support ongoing operations at our Bekasi, Indonesia data center. The role focuses on racks, servers, storage, and network gear, with emphasis on incident handling, preventive maintenance, and vendor coordination.

You will follow standard procedures for change management, perform field-level tasks, and contribute to 24/7 site coverage. Travel is limited to 0–25% and requires strong communication in English.