Data Center Operations & Reliability Lead

ZTE; Indonesia; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

ZTE is seeking an experienced O&M operations lead to respond rapidly to incidents, manage on-site teams, and optimize data center infrastructure performance. You will drive incident resolution, maintain logs, and shape EOP processes while coordinating across multiple teams to reduce risk and improve stability.

The role requires 3+ years of related experience, solid IDC knowledge, and strong communication skills to ensure clear, cross-region collaboration and effective project coordination.

Qualifications

• 3+ years related working experience.
• Professional Facility knowledge,IDC Concept.
• Communicate with clarity and logical structure; listen attentively and with courtesy.

Responsibilities

• Ensure rapid response to O&M incidents outside working hours and arrive on site quickly per incident management standards.
• Organize and manage the infrastructure O&M team, establish duty and emergency response mechanisms, supervise standards, and ensure rapid resolution.
• Drive process optimization and automation to enhance stability of data center infrastructure operations.
• Update and maintain operation logs, ensure data accuracy, and submit reports on time.
• Follow O&M incident management standards, respond quickly and report incidents in a timely manner according to EOP, and complete root cause analysis for closed-loop resolution.
• Be familiar with power, HVAC, and low-voltage IDC facility infrastructure and organize post-incident review and knowledge capture.
• Identify potential risks, perform risk control, and continuously optimize EOP processes.
• Able to develop and implement self-owned change and modification project MOPs without causing faults.

Skills

Incident management

Team leadership

Data center infrastructure

Monitoring management

Risk management

Cross-team collaboration

Tools

Project management tools

Job description

ZTE is seeking an experienced O&M operations lead to respond rapidly to incidents, manage on-site teams, and optimize data center infrastructure performance. You will drive incident resolution, maintain logs, and shape EOP processes while coordinating across multiple teams to reduce risk and improve stability.

The role requires 3+ years of related experience, solid IDC knowledge, and strong communication skills to ensure clear, cross-region collaboration and effective project coordination.