Data Center Customer Success & Project Coordinator

DayOne; Batam; On-site; IDR 80,352,000 - 133,920,000; Full time

Job summary

DayOne, a global leader in data infrastructure, is seeking a detail-oriented Customer Success Specialist to support the Customer Success Manager in delivering high-quality services to clients in Batam and across international markets.

This role demands strong communication, organization, and cross-team collaboration to ensure on-time delivery, accurate documentation, and adherence to contractual standards while fostering ongoing client relationships.

Qualifications

• Bachelor degree in a related field required.
• 1 year of relevant DC/MEP/Construction experience preferred.
• Strong written and verbal communication skills.
• Willingness to learn and adapt in a fast-moving environment.

Responsibilities

• Assist in managing customer communications and responses.
• Support delivery of services and project dashboards.
• Coordinate project schedules, procurement, and milestones.
• Maintain compliant documentation and audit-ready records.
• Collaborate with operations, IT, and construction teams to ensure progress.

Skills

Customer service

Communication

Coordination

Report writing

English proficiency

Education

Bachelor's degree in Project Management or Engineering

Job description

DayOne, a global leader in data infrastructure, is seeking a detail-oriented Customer Success Specialist to support the Customer Success Manager in delivering high-quality services to clients in Batam and across international markets.

This role demands strong communication, organization, and cross-team collaboration to ensure on-time delivery, accurate documentation, and adherence to contractual standards while fostering ongoing client relationships.