Customer Success Specialist

PT DigitalLand Services Two; Batam; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

DayOne is seeking a detail-oriented, customer-focused Customer Success Specialist to support the Customer Success Manager in delivering high-quality services and projects to our clients. The role coordinates daily operations, assists with project execution, and ensures service delivery meets contractual standards.

The ideal candidate will be an excellent communicator, highly organized, and capable of collaborating across teams to enhance customer satisfaction and operational efficiency, with

Qualifications

• Bachelor’s degree in Project Management, Engineering, or related field.
• 1+ year in DC/MEP/Construction; fresh graduates welcome.
• Excellent customer interface, communication and coordination skills.

Responsibilities

• Customer Engagement & Support: manage inquiries and maintain records.
• Service Delivery Monitoring: track SLAs and prepare reports.
• Project Coordination: manage schedules, docs and stakeholder communications.
• Compliance & Documentation: maintain audit-ready records per ITIL and internal procedures.
• Cross-Functional Collaboration: liaise with operations, network, IT services, and construction.

Skills

Customer communication

Coordination

Written skills

English proficiency

Education

Bachelor’s degree in PM/Engineering

Job description

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

We are looking for a detail-oriented and customer-focused Customer Success Specialist to support the Customer Success Manager in delivering high-quality services and projects to our clients. This role plays a key part in coordinating daily operations, assisting with project execution, and ensuring service delivery meets contractual and internal standards. The ideal candidate will be an excellent communicator, highly organized, and capable of working collaboratively across teams to enhance customer satisfaction and operational efficiency.

Key Responsibilities

• Customer Engagement & Support

  Assist in managing customer communications, ensuring timely and professional responses to inquiries and issues. Support relationship-building efforts by preparing customer-facing documentation and maintaining accurate records.



• Service Delivery Monitoring

  Track service performance against SLAs and assist in preparing regular reports and dashboards. Coordinate with internal teams to ensure smooth service operations and timely issue resolution.



• Project Coordination

  Support the Customer Success Manager in managing project schedules, documentation, and stakeholder communications. Assist in tracking project milestones, procurement activities, and risk identification.



• Compliance & Documentation

  Maintain organized records of service and project activities in line with audit and compliance requirements. Support adherence to ITIL standards and internal governance procedures.



• Cross-Functional Collaboration

  Liaise with internal departments such as operations, network, IT services, and construction to facilitate task execution. Help coordinate meetings, follow-ups, and action items across teams to ensure alignment and progress.

Requirements

• Possess bachelor’s degree; Major in Project Management, Engineering or related discipline.


• At least 1 year work experience in DC industry/MEP Consultancy/Constructionindustry but fresh graduates are encouraged to apply.


• Has excellent customer interface experience, good communication, presentation and coordination skill, good written skill to draft report.


• Good learning skill and self-driven character, willing to take challenge and changes with a positive mindset.


• Strong client-servicing willingness and ability.


• Capability towards emergent public relationship issues.


• An adept conflict mediator and a trustworthy client advisor.


• Good logical thinking with problem analysis and solving skills.


• Working proficiency in English is preferred; a second language is a plus to communicate efficiently with clients from different regions.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries.

DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.

This is your moment — make it count!