Data Center Customer Operations Engineer IV

Equinix; Jakarta Pusat; On-site; IDR 223,200,000 - 357,120,000; Full time

Job summary

Equinix in Jakarta is seeking a Customer Operations Engineer IV to lead shifts, mentor junior engineers, and drive data center projects. The role centers on supporting major customers and contributing to the growth of the JK1 campus.

This is a newly created position, with opportunities to scale across the region as Equinix expands.

You will work in a dynamic, expanding team environment, delivering high-quality service and ensuring customer satisfaction.

Qualifications

• Commitment to teamwork and 24/7 roster.
• Technical aptitude in a data center or similar industry.
• Ability to adapt to new environment and training.
• Teamwork and collaborative mindset.

Responsibilities

• Queue management and reporting: review and process moderately difficult work orders and coordinate with onsite teams.
• Projects and training: coordinate vendors for data center projects and QA on new installations.
• Installations: handle moderately complex rack and stack tickets and assist with installs.
• Cross-Connects: support cross-connect installs, terminations, testing and troubleshooting.
• De-installation: monitor de-install tickets and ensure proper de-installation with customer permissions.
• Customer and stakeholder management: ensure customer satisfaction, provide access control, act as escalation point, monitor stock and coordinate material needs.

Skills

Teamwork

Data center tech

Adaptability

Collaborative mindset

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job summary:

In this role the Customer Operations Engineer IV is required to lead shifts, mentor junior engineers, and drive key projects in structured cabling and cross-connects. The position is central to supporting major customers and contributing to the growth of the Campus. The ideal candidate will be highly motivated, eager to learn, and ready to thrive in a dynamic and expanding team environment.

This is a newly created position, and you will be joining at an exciting time for Equinix as we scale across the region and in particular JK1.

Key responsibilities:

• Queue Management & Reporting: Review and process moderately difficult work orders, ensuring timely completion. Collaborate with cross-functional and onsite teams on customer tickets. Maintain accurate records and support ad-hoc reporting requests, updating asset databases and related systems where required to do so.
• Projects & Training: Partner with team members and coordinate vendors for data center projects. Perform quality assurance on new installations. Complete assigned training promptly and offer guidance to junior staff and new hires. As JK1 expands there will be a high volume of work associated with execution of projects.
• Installations: Handle moderately complex rack and stack equipment tickets. Interpret installation plans and assist with implementing installs, including cable trays, cage mesh, cabinets, cable management systems, fiber terminations, and backup procedures. Identify and escalation capacity concerns for infrastructure expansion. Conduct quality checks and recommend improvements.
• Cross-Connects: Support data center cross-connect tasks, including installs, terminations, modifications, and testing of various circuit types. Perform certification testing and troubleshoot issues, escalating advanced cases as needed.
• De-installation: Manage the de-install tickets by timely monitoring of de-install queue ensuring the Cross connects are physically de-installed and closed in the system. Ensure permissions are received from customers before de-installing active circuits.
• Customer & Stakeholder Management: Ensure customer satisfaction through precise order execution and high-quality service. Provide access control and escorting services on-site. Act as point of contact for escalated requests and exceptions. Monitor stock levels and coordinate with teams to address material needs. Support alarm dispatch and, if required, back up security personnel.

Qualifications, Key Skills And Experience

• Commitment to teamwork and participation in 24/7 roster
• Technical aptitude and ability in a data center or similar industry
• Ability to adapt to new environment and all new training, process and procedures
• Teamwork and collaborative mindset

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affimative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is a new position within our organization.