Asst Manager Operations Support

Digital Edge Data Center; Indonesia; On-site; IDR 420,000,000 - 640,000,000; Full time

Job summary

Digital Edge Data Center invites a seasoned professional to join as Assistant Manager, Operations Support at the GAIA Campus. You will coordinate day-to-day operational support, manage warehouse/inventory, and uphold security and governance across critical facilities.

Reporting to the Operations Support Senior Manager, you will drive continuous improvement, supervise the team, and coordinate with vendors to ensure reliable service delivery in a fast-paced environment.

Qualifications

• Bachelor's degree in Engineering, Operations Management, Business Administration, or related field.
• Minimum 5 years in data center operations or related critical environments, including at least 2 years in a supervisory role.
• Good understanding of data center operations, inventory management, physical security, risk compliance, and operational support processes.
• Experience managing vendors and outsourced service providers.
• Working knowledge of ISO management systems (ISO 9001, ISO 27001, ISO 22301, ISO 45001, ISO 14001, ISO 50001) is preferred.
• Strong analytical, organizational, and problem-solving skills; and good communication and stakeholder management abilities.
• Proficiency in Microsoft Office and ERP/inventory management systems.
• Ability to work in a fast-paced critical operations environment.

Responsibilities

• Coordinate day-to-day operational support activities to ensure readiness and reliable service delivery.
• Support customer fit-out, implementation, service acceptance, and operational handover activities.
• Coordinate incident response support and ensure requirements are delivered through the service lifecycle.
• Support governance, risk management, and compliance with policies and regulatory requirements.
• Coordinate audits, corrective actions, and maintenance of procedures and documentation.
• Support physical security operations, access control, CCTV, visitor management, and incident reporting.
• Oversee warehouse operations and inventory control for spare parts, consumables, tools, and assets.
• Ensure inventory accuracy, stock availability, and timely replenishment for maintenance and continuity.
• Promote automation initiatives and digitalization to improve operational efficiency.
• Supervise the Operations Support team and coach for performance; foster collaboration and accountability.

Skills

Data center operations

Facilities management

Operations support

Vendor management

ISO management systems

Analytical skills

Stakeholder management

Microsoft Office

ERP/inventory systems

Problem-solving

Education

Bachelor's degree in Engineering/Operations Management/Business Administration

Tools

ERP software

Inventory management systems

Microsoft Office

Job description

Digital Edge DC (Digital Edge) is an emerging data center platform company, established to transform digital infrastructure in Asia. We seek to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering the populations they serve.

Through building and operating state-of-the-art, energy-efficient data centers rich with connectivity options, we aim to bring new colocation and interconnect options to the Asian market, making infrastructure deployment in the region easy, efficient and economical. Backed by Stonepeak,a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital.

Founded in late 2020 the company has grown rapidly across multiple markets in the region, and this role is an exciting opportunity to join the team as we further expand our footprint across Asia.

Our values:

• Responsibility: We take ownership of our actions and outcomes.
• Innovation: We embrace change and create bold solutions.
• Strive: We show grit, resilience and relentless drive.
• Excellence: We pursue the highest standards in all we do.
• Respect: We act with integrity and treat others with dignity.

What we need:

Reporting to the Operations Support Senior Manager, the Assistant Manager, Operations Support is responsible for supporting the day-to-day operational support functions at the GAIA Campus. The role ensures operational readiness through effective coordination of operational support services, warehouse and inventory management, physical security and operational governance. The role also supports the implementation and adoption of automation initiatives to improve operational efficiency, service delivery, and facility performance.

Key Responsibilities:

1. Operational Support and Service Delivery

• Coordinate day-to-day operational support activities to ensure operational readiness and reliable service delivery.
• Support customer fit-out, implementation, service acceptance, and operational handover activities.
• Coordinate incident response support and ensure operational support requirements are delivered throughout the service lifecycle.

2. Risk, Compliance & Management Systems

• Support operational governance, risk management, and compliance with company policies, regulatory requirements, and management systems.
• Coordinate audits, corrective actions, and the maintenance of operational procedures and documentation.

3. Physical Security

• Support the management of physical security operations, including security service providers, access control, CCTV systems, visitor management, and security incident reporting.
• Monitor security performance and support continual improvement initiatives.
• Warehouse & Inventory Management
• Oversee warehouse operations and inventory control for critical spare parts, consumables, tools, and operational assets.
• Ensure inventory accuracy, stock availability, and timely replenishment to support preventive maintenance, incident response, and business continuity.
• Monitor the performance of outsourced service providers related to operations support activities.
• Support contract administration, service reviews, and continuous improvement initiatives.
• Automation Engineering & Operational Improvement
• Promote user adoption and ensuring automation solutions are effectively utilized to achieve the intended operational objectives and business benefits.
• Identify opportunities for process optimization and digitalization.
• Leadership & Team Development
• Supervise the Operations Support team and provide coaching and guidance to ensure effective performance.
• Foster collaboration across departments and promote a culture of accountability, safety, and continuous improvement.
• Support employee development and knowledge sharing within the team.

The successful candidate:

• Bachelor's degree in Engineering, Operations Management, Business Administration, or a related discipline.
• Minimum 5 years of experience in data center operations, facilities management, operations support, or a related critical environment, including at least 2 years in a supervisory or team leadership role.
• Good understanding of data center operations, inventory management, physical security, risk compliance, and operational support processes.
• Experience managing vendors and outsourced service providers.
• Working knowledge of ISO management systems (ISO 9001, ISO 27001, ISO 22301, ISO 45001, ISO 14001, ISO 50001) is preferred.
• Strong analytical, organizational, and problem-solving skills.
• Good communication and stakeholder management abilities.
• Proficient in Microsoft Office and ERP/inventory management systems.
• Ability to work in a fast-paced critical operations environment.