Data Center Customer Operations Engineer IV

Equinix, Inc.; Kuningan Barat; On-site; IDR 50,000,000 - 75,000,000; Full time

Job summary

Equinix, Inc. is seeking a Customer Operations Engineer IV to lead shifts, mentor junior engineers, and drive key projects in structured cabling and cross-connects within JK1 region. You will support major customers and help grow the campus in a dynamic, expanding team.

Joining our operations team means tackling complex rack and stack tasks, coordinating with vendors, and maintaining high-quality service. This newly created role offers opportunities to scale regional operations and develop your

Qualifications

• Commitment to teamwork in a 24/7 roster.
• Technical aptitude for data center or similar environment.
• Ability to adapt to new environments, training, processes, and procedures.
• Teamwork and collaborative mindset.

Responsibilities

• Queue management and reporting: review/process moderately difficult work orders; collaborate with cross-functional and onsite teams; maintain records and support ad-hoc reporting.
• Projects and training: coordinate with team and vendors; perform QA on new installations; complete training and mentor junior staff.
• Installations: handle moderately complex rack and stack tickets; interpret plans; assist with installs and cabling; identify capacity concerns.
• Cross-Connects: support installs, terminations, modifications, testing; perform certification testing and troubleshoot; escalate advanced cases.
• De-installation: manage de-install tickets; ensure de-installation of cross connects; obtain customer permissions.
• Customer and stakeholder management: ensure customer satisfaction; provide access control; be contact for escalated requests; monitor stock and coordinate material needs.

Skills

Teamwork

Technical aptitude

Adaptability

Collaborative mindset

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job summary:

In this role the Customer Operations Engineer IV is required to lead shifts, mentor junior engineers, and drive key projects in structured cabling and cross-connects. The position is central to supporting major customers and contributing to the growth of the Campus. The ideal candidate will be highly motivated, eager to learn, and ready to thrive in a dynamic and expanding team environment.

This is a newly created position, and you will be joining at an exciting time for Equinix as we scale across the region and in particular JK1. Candidates from a data center, mission critical or adjacent industry who have a good technical aptitude, love working as part of a team and want to develop their career are encouraged to apply !

Key responsibilities:

• Queue Management & Reporting:
  Review and process moderately difficult work orders, ensuring timely completion. Collaborate with cross-functional and onsite teams on customer tickets. Maintain accurate records and support ad-hoc reporting requests, updating asset databases and related systems where required to do so.
• Projects & Training:
  Partner with team members and coordinate vendors for data center projects. Perform quality assurance on new installations. Complete assigned training promptly and offer guidance to junior staff and new hires. As JK1 expands there will be a high volume of work associated with execution of projects.
• Installations:
  Handle moderately complex rack and stack equipment tickets. Interpret installation plans and assist with implementing installs, including cable trays, cage mesh, cabinets, cable management systems, fiber terminations, and backup procedures. Identify and elevate capacity concerns for infrastructure expansion. Conduct quality checks and recommend improvements.
• Cross-Connects:
  Support data center cross-connect tasks, including installs, terminations, modifications, and testing of various circuit types. Perform certification testing and troubleshoot issues, escalating advanced cases as needed.
• De-installation: Manage the de-install tickets by timely monitoring of de-install queue ensuring the Cross connects are physically de-installed and closed in the system. Ensure permissions are received from customers before de-installing active circuits.
• Customer & Stakeholder Management:
  Ensure customer satisfaction through precise order execution and high-quality service. Provide access control and escorting services on-site. Act as point of contact for escalated requests and exceptions. Monitor stock levels and coordinate with teams to address material needs. Support alarm dispatch and, if required, back up security personnel.

Qualifications, key skills and experience

• Commitment to teamwork and participation in 24/7 roster

• Technical aptitude and ability in a data center or similar industry

• Ability to adapt to new environment and all new training, process and procedures

• Teamwork and collaborative mindset

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is a new position within our organization.