Senior Business Analyst & Operations

Ruangguru for Business; Jakarta Pusat; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Ruangguru is seeking a skilled Business Analyst to analyze performance data, monitor KPIs, and translate findings into actionable recommendations for client outcomes. You will prepare dashboards and present insights to internal teams and clients, driving improvements across operations and planning.

Candidate should have strong analytical and communication skills, with experience in Excel/BI tools and cross-functional collaboration to support growth and client satisfaction.

Qualifications

• Bachelor's degree in Business, Computer Science, Management, Economics, Industrial Engineering, or a related field.

Responsibilities

• Analyze business performance, client data, and operational metrics to identify trends, challenges, and improvement opportunities.
• Monitor business KPIs and prepare reports, dashboards, and performance reviews for internal and client-facing purposes.
• Translate analytical findings into actionable insights and recommendations to support business decisions and improve client outcomes.
• Present analysis results and improvement suggestions to clients, ensuring clear communication of findings and proposed actions.
• Identify internal operational bottlenecks and recommend process improvements to enhance business efficiency.
• Support business planning and cross-functional initiatives to drive business growth and client satisfaction.

Skills

Analytical thinking

Problem solving

Communication skills

Cross-functional collaboration

Attention to detail

Excel/Google Sheets

BI tools knowledge

Education

Bachelor's degree in Business/CS/Management/Economics/Industrial Engineering

Tools

Power BI

Looker Studio

Job description

Job Descriptions

• Analyze business performance, client data, and operational metrics to identify trends, challenges, and improvement opportunities.
• Monitor business KPIs and prepare reports, dashboards, and performance reviews for internal and client-facing purposes.
• Translate analytical findings into actionable insights and recommendations to support business decisions and improve client outcomes.
• Present analysis results and improvement suggestions to clients, ensuring clear communication of findings and proposed actions.
• Identify internal operational bottlenecks and recommend process improvements to enhance business efficiency.
• Support business planning and cross-functional initiatives to drive business growth and client satisfaction.

Job Requirements

• Bachelor's degree in Business, Computer Science, Management, Economics, Industrial Engineering, or a related field.
• 3–5 years of experience in business analysis, business operations, consulting, or a related role; B2B experience is preferred.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable business insights.
• Proficient in Excel/Google Sheets; experience with Power BI, Looker Studio, or similar BI tools is a plus.
• Strong communication and presentation skills, with the ability to explain analytical findings and recommendations to clients and internal stakeholders.
• Proactive, detail-oriented, and comfortable collaborating across teams and managing multiple priorities.