Customer Experience Exec — 24/7 Rotational Shifts (Yogyakarta)

IGT Solutions; Kota Yogyakarta; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Permanent employment

Annual leave

BPJS Health Care

Supportive environment

Career growth

Job summary

IGT Solutions in Yogyakarta is seeking a Customer Service Representative to deliver excellent support from our Sleman City Hall office.

The role requires at least 1 year in a contact center, strong English (B2), and willingness to work 9-hour shifts on a 24/7 rotating schedule, onsite in Yogyakarta. You will handle inquiries across channels, document interactions, and contribute to KPI achievement with a path to permanent employment and growth.

Qualifications

• Minimum 1 year of experience in a Contact Center or Customer Service environment.
• Strong English proficiency (minimum B2) in speaking and writing.
• Willingness to work on a 24/7 rotational shift schedule / permanent night shift.
• Ability to work 9-hour shifts (including breaks).
• Commitment to service quality and customer satisfaction.
• Willing to commute and work onsite in Yogyakarta City (Sleman City Hall).

Responsibilities

• Handle customer complaints and inquiries received through ticketing and resolution platforms.
• Maintain a positive, empathetic, and professional attitude in every customer interaction.
• Deliver accurate information and high-quality service that exceeds customer expectations.
• Work collaboratively with team members to achieve KPI targets and SLAs.
• Resolve customer issues efficiently across various communication channels.
• Accurately document customer interactions, transactions, feedback, and complaints.
• Provide recommendations to improve customer service processes and operational efficiency.
• Ensure customer satisfaction by delivering professional and solution-oriented support.

Skills

English (B2)

Job description

IGT Solutions in Yogyakarta is seeking a Customer Service Representative to deliver excellent support from our Sleman City Hall office.

The role requires at least 1 year in a contact center, strong English (B2), and willingness to work 9-hour shifts on a 24/7 rotating schedule, onsite in Yogyakarta. You will handle inquiries across channels, document interactions, and contribute to KPI achievement with a path to permanent employment and growth.