Customer Support Officer

I CAN READ Semarang; Kota Semarang; Presencial; IDR 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

I CAN READ Semarang is seeking a Front Desk Centre Coordinator to support daily operations of the Learning Centre in Semarang. You will create a welcoming environment for students and parents, ensure safety, schedule classes, and assist with sales and enrolments.

Ideal candidates have a diploma, at least 1 year in sales or related roles, strong English, good communication, and a cheerful disposition. Willingness to work retail hours including Saturdays is required.

Formación

• Diploma required.
• At least 1 year of sales experience; fresh graduates welcome.
• Must meet sales KPIs.
• Experience in Education Centers, Sales, Customer Service, Retail, or F&B preferred.
• Must love children and have excellent communication at all levels.
• Good English skills and Computer/MS Office proficiency.
• Willing to work retail hours (including Saturdays) with two days off.

Responsabilidades

• Assist the Centre Manager with daily operations.
• Create a warm and comfortable environment for students and parents.
• Ensure safety and care of students.
• Schedule classes and optimize weekly schedules.
• Attend to and manage customer enquiries and requests.
• Front desk and administrative duties.
• Help Centre Manager with sales and enrolments.

Conocimientos

Customer service

Communication skills

English proficiency

MS Office

Retail experience

Educación

Diploma

Descripción del empleo

Responsibilities

• Assist the Centre Manager in managing the daily operations of the Learning Centre.
• Create a warm and comfortable environment for students and parents.
• Ensure safety and care of students.
• Schedule classes and optimize class schedules weekly.
• Attend, respond and manage customer enquiries and requests.
• Front desk and administrative duties.
• Help Centre Manager with Sales and enrolments.

Requirements

• Candidate should possess at least a diploma
• Candidate should have a minimum of 1-year relevant work experience in Sales.
• Fresh graduates will also be considered.
• Must be able to meet sales KPI.
• Preferable experience includes but is not limited to Education Centers, Sales, Customer Service, Retail, Food and Beverage.
• Must love children.
• Candidate should possess a cheerful disposition and excellent communication skills at all levels.
• Good English Skills
• Computer and MS Office proficient.
• Must be willing to work retail hours (i.e. Saturday) with two off days.