Customer Support Engineer

PT Dynatech International; Jakarta Barat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

PT Dynatech International is seeking a technically skilled professional to inspect, troubleshoot, and repair equipment, ensuring peak performance and reliability in Jakarta. You will provide customer support on operation and troubleshooting, perform preventive and corrective maintenance, and ensure compliance with environmental monitoring regulations.

The role requires strong analytical and communication abilities, willingness to work in the field, and coordination with internal teams and

Qualifications

• Strong analytical, problem-solving, communication, and coordination skills.
• Ability to work independently and collaboratively in a team, with willingness to perform fieldwork.

Responsibilities

• Conduct equipment inspections, troubleshooting, and repairs to ensure optimal performance and functionality.
• Provide technical support to customers regarding equipment operation, usage, and troubleshooting.
• Carry out preventive and corrective maintenance to ensure equipment reliability and efficiency.
• Ensure equipment installation and operation comply with technical procedures and applicable environmental monitoring regulations.
• Prepare technical reports on equipment installation, calibration, maintenance, and repair activities.
• Coordinate with internal teams and customers to resolve technical issues and maintain service quality.

Skills

Analytical skills

Problem-solving

Communication

Coordination

Teamwork

Education

Diploma (D3) or Bachelor’s Degree (S1) in Analytical Chemistry or related fields

Job description

Conduct equipment inspections, troubleshooting, and repairs to ensure optimal performance and functionality.

Provide technical support to customers regarding equipment operation, usage, and troubleshooting.

Carry out preventive and corrective maintenance to ensure equipment reliability and efficiency.

Ensure equipment installation and operation comply with technical procedures and applicable environmental monitoring regulations.

Prepare technical reports on equipment installation, calibration, maintenance, and repair activities.

Coordinate with internal teams and customers to resolve technical issues and maintain service quality.

Qualifications

Minimum education of Diploma (D3), or Bachelor's Degree (S1) in Analytical Chemistry, Chemistry, Environmental Engineering, Chemical Engineering, or related fields.

Fresh graduates are welcome to apply. At least 1 year of experience in environmental analysis, instrumentation, or equipment maintenance is an advantage.

Familiarity with Indonesian Ministry of Environment and Forestry (KLHK) regulations related to environmental monitoring and management.

Basic knowledge of equipment calibration, troubleshooting, and technical maintenance.

Understanding of water and air sample analysis procedures.

Strong analytical, problem-solving, communication, and coordination skills.

Ability to work independently and collaboratively in a team, with willingness to perform fieldwork.

PT. Dynatech International is a Leading Industrial & Scientific Distribution Company in Indonesia. Since 2004 We distribute only the best products in the market and we have total solution for Metrology, Metallurgy & Microscopy. Currently, we have more than 10 trusted partners from all the leading technological country like Germany, Japan, UK and USA. In addition, we also serve various industries and market segment, from Automotive, Aerospace, Metal, Petrochemical, Defense, Electronic, Education & Research market. In PT. Dynatech International we put the right people in the right people in the right place based on his/her passion and competency. We believe that people make the difference. Currently we are looking for a motivated people to join with us and grow with the business.