Customer Support & CRM Lead Coordinator

PT Asta Bumi Cipta; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Asta Bumi Cipta is seeking a proactive Customer Service/Support specialist in Jakarta Selatan to handle leads via WhatsApp, email, and digital channels while maintaining precise CRM data. The role requires guiding users through the sales pipeline and coordinating with the Business Development team.

The ideal candidate will have a Bachelor's degree, solid CRM experience, and strong communication skills, with a focus on delivering outcomes and continuously learning about new products and

Qualifications

• Minimum Bachelor Degree S1 with experience in Customer Service or Customer Support fields.
• Solid understanding of CRM systems and high accuracy in data management.
• Warm and persuasive communicator able to build quick rapport and guide users through chat.
• Proactive and resilient in handling high-volume leads and repetitive follow-ups.
• Quick learner who is willing to understand new products and business processes.
• Driven by a strong customer success mindset focused on helping and owning leads until a clear outcome.

Responsibilities

• Proactively handle and follow up on leads via WhatsApp, email, and digital channels
• Guide users seamlessly through the pipeline Sign
• Maintain accurate CRM data, status updates, tags, feedback, and follow-up records
• Identify and coordinate qualified leads with the Business Development team
• Address basic customer questions and identify their specific needs
• Prepare structured daily and weekly activity reports

Skills

Lead follow-up

CRM data management

Customer communication

Problem solving

Willingness to learn

Education

S1

Job description

PT Asta Bumi Cipta is seeking a proactive Customer Service/Support specialist in Jakarta Selatan to handle leads via WhatsApp, email, and digital channels while maintaining precise CRM data. The role requires guiding users through the sales pipeline and coordinating with the Business Development team.

The ideal candidate will have a Bachelor's degree, solid CRM experience, and strong communication skills, with a focus on delivering outcomes and continuously learning about new products and