Product Specialist

MatchaTalent; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

MatchaTalent is seeking a Product Specialist to drive retail sales at shopping mall booths in Jakarta. You will engage shoppers, demonstrate products, generate qualified leads, and manage follow-ups to meet targets while upholding premium brand standards.

Responsibilities include daily booth operations, maintaining clean displays, updating customer databases, coordinating surveys, and collaborating with Store Leaders to optimize promotions and coverage across Jakarta locations.

Qualifications

• Minimum education SMA/SMK or Diploma; Bachelor's degree preferred.
• Minimum 1 year in retail sales or related industries.
• Experience handling walk-in customers and follow-up is preferred.
• Willing to work shifts, weekends and holidays; Jakarta locations.

Responsibilities

• Achieve monthly sales targets via proactive engagement and consultative selling.
• Engage mall visitors to generate leads and sales opportunities.
• Demonstrate products and clearly communicate features and benefits.
• Maintain accurate customer databases and coordinate surveys.
• Perform timely follow-up to convert leads and track progress.
• Maintain premium visual merchandising and professional appearance.
• Prepare daily sales reports and coordinate with Store Leader on targets.
• Support after-sales activities, surveys, and installations as needed.
• Participate in product knowledge training and sales coaching.

Skills

Communication skills

Interpersonal skills

Negotiation

Customer engagement

Product demonstrations

Lead management

Reporting skills

Computer literacy

Education

Diploma or SMA/SMK

Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

This role requires the candidate to work on-site in Jakarta, Indonesia.

Client Overview

Our client is a rapidly growing company in the water purification and home appliance industry, specializing in premium residential water filtration systems, drinking water purification technology, and smart household water treatment solutions. The company is committed to improving household water quality through innovative purification technologies, modern product designs, and customer-focused service excellence.

With an expanding retail presence across major shopping malls in Jakarta, the company continues to strengthen its direct-to-consumer sales network by delivering personalized product demonstrations, professional consultation, and end-to-end customer support. Operating within a highly competitive retail environment, the organization emphasizes sales excellence, disciplined customer engagement, and exceptional service quality while maintaining a premium brand image across every customer touchpoint.

As part of its continued expansion, the company is seeking energetic and customer-oriented sales professionals who can actively engage shoppers, generate qualified leads, and contribute to sustainable business growth through consultative selling and outstanding customer experience.

Job Role

The Product Specialist is responsible for driving retail sales performance through proactive customer engagement, product demonstrations, lead generation, and disciplined follow-up activities at shopping mall booths. This role focuses on converting walk-in visitors into qualified prospects, managing customer databases, coordinating surveys and after-sales processes, and consistently achieving individual sales targets while maintaining excellent operational standards and brand presentation.

Key Responsibilities

• Achieve individual and monthly sales targets through proactive customer engagement and consultative selling.
• Approach and engage shopping mall visitors to generate qualified leads and sales opportunities.
• Conduct professional product demonstrations and effectively communicate product features, benefits, and value propositions.
• Collect, manage, and maintain accurate customer databases in accordance with company standards.
• Perform timely follow-up activities through approved communication channels to convert leads into surveys and completed sales.
• Coordinate customer survey appointments and ensure smooth communication with internal teams.
• Execute daily booth opening and closing procedures, ensuring operational readiness, cleanliness, product display, and reporting accuracy.
• Maintain premium visual merchandising standards, professional appearance, and excellent customer service at all times.
• Prepare accurate daily reports covering sales activities, leads, follow-up progress, and survey status.
• Coordinate closely with the Store Leader regarding daily targets, promotions, and operational matters.
• Support after-sales activities, including survey scheduling and installation coordination.
• Participate in product knowledge training, sales coaching, role-playing sessions, and performance evaluations.

Candidate Requirements

• Minimum Senior High School (SMA/SMK) or Diploma education. Bachelor's Degree is preferred.
• Minimum 1 year of experience in retail sales, direct sales, home appliances, consumer electronics, consumer goods, or related industries.
• Experience handling walk-in customers and conducting structured sales follow-up is highly preferred.
• Good personal appearance with a maximum age of 35 years.
• Strong communication, interpersonal, negotiation, and customer engagement skills.
• Proven ability to conduct persuasive product demonstrations and manage customer objections effectively.
• Customer-oriented mindset with a strong passion for achieving sales targets.
• Disciplined in lead management, customer database administration, and follow-up execution.
• Basic computer literacy and reporting skills.
• Professional appearance, positive attitude, and strong work discipline.
• Willing to work on shift schedules, including weekends and public holidays.
• Willing to be assigned to shopping mall locations across Jakarta.