Product Specialist

MatchaTalent; Bogor; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

MatchaTalent in Jakarta is seeking a Product Specialist to drive retail sales at mall booths through proactive customer engagement, product demonstrations, and disciplined follow-up. You will convert walk-in visitors into qualified prospects, maintain customer databases, and coordinate surveys and after-sales processes while consistently hitting individual targets.

The role requires at least a year in retail sales, strong communication, and the ability to work shifts including weekends.

Qualifications

• 1 year of experience in retail sales or related industries.
• Willing to work shifts including weekends and public holidays.
• Willing to be assigned to shopping mall locations across Jakarta.

Responsibilities

• Achieve monthly sales targets through proactive customer engagement and consultative selling.
• Engage mall visitors to generate qualified leads and sales opportunities.
• Conduct professional product demonstrations and effectively communicate product features, benefits, and value propositions.
• Collect, manage, and maintain accurate customer databases in accordance with company standards.
• Perform timely follow-up activities to convert leads into surveys and completed sales.
• Coordinate customer survey appointments and ensure smooth communication with internal teams.
• Execute daily booth opening and closing procedures, ensuring operational readiness and brand presentation.
• Maintain premium visual merchandising standards, professional appearance, and excellent customer service.
• Prepare accurate daily reports covering sales activities, leads, follow-up progress, and survey status.
• Coordinate closely with the Store Leader regarding daily targets, promotions, and operational matters.
• Support after-sales activities, including survey scheduling and installation coordination.
• Participate in product knowledge training, sales coaching, role-playing sessions, and performance evaluations.

Skills

Retail sales

Walk-in customers

Product demonstrations

Lead management

Customer engagement

Negotiation

Reporting skills

Communication skills

Store coordination

Education

Senior high school or Diploma

Bachelor's degree preferred

Tools

MS Office

Job description

This role requires the candidate to work on-site in Jakarta, Indonesia.

Client Overview

Our client is a rapidly growing company in the water purification and home appliance industry, specializing in premium residential water filtration systems, drinking water purification technology, and smart household water treatment solutions. The company is committed to improving household water quality through innovative purification technologies, modern product designs, and customer-focused service excellence.

With an expanding retail presence across major shopping malls in Jakarta, the company continues to strengthen its direct-to-consumer sales network by delivering personalized product demonstrations, professional consultation, and end-to-end customer support. Operating within a highly competitive retail environment, the organization emphasizes sales excellence, disciplined customer engagement, and exceptional service quality while maintaining a premium brand image across every customer touchpoint.

As part of its continued expansion, the company is seeking energetic and customer-oriented sales professionals who can actively engage shoppers, generate qualified leads, and contribute to sustainable business growth through consultative selling and outstanding customer experience.

Job Role

The Product Specialist is responsible for driving retail sales performance through proactive customer engagement, product demonstrations, lead generation, and disciplined follow-up activities at shopping mall booths. This role focuses on converting walk-in visitors into qualified prospects, managing customer databases, coordinating surveys and after-sales processes, and consistently achieving individual sales targets while maintaining excellent operational standards and brand presentation.

Key Responsibilities

• Achieve individual and monthly sales targets through proactive customer engagement and consultative selling.
• Approach and engage shopping mall visitors to generate qualified leads and sales opportunities.
• Conduct professional product demonstrations and effectively communicate product features, benefits, and value propositions.
• Collect, manage, and maintain accurate customer databases in accordance with company standards.
• Perform timely follow-up activities through approved communication channels to convert leads into surveys and completed sales.
• Coordinate customer survey appointments and ensure smooth communication with internal teams.
• Execute daily booth opening and closing procedures, ensuring operational readiness, cleanliness, product display, and reporting accuracy.
• Maintain premium visual merchandising standards, professional appearance, and excellent customer service at all times.
• Prepare accurate daily reports covering sales activities, leads, follow-up progress, and survey status.
• Coordinate closely with the Store Leader regarding daily targets, promotions, and operational matters.
• Support after-sales activities, including survey scheduling and installation coordination.
• Participate in product knowledge training, sales coaching, role-playing sessions, and performance evaluations.

Candidate Requirements

• Minimum Senior High School (SMA/SMK) or Diploma education. Bachelor's Degree is preferred.
• Minimum 1 year of experience in retail sales, direct sales, home appliances, consumer electronics, consumer goods, or related industries.
• Experience handling walk-in customers and conducting structured sales follow-up is highly preferred.
• Good personal appearance with a maximum age of 35 years.
• Strong communication, interpersonal, negotiation, and customer engagement skills.
• Proven ability to conduct persuasive product demonstrations and manage customer objections effectively.
• Customer-oriented mindset with a strong passion for achieving sales targets.
• Disciplined in lead management, customer database administration, and follow-up execution.
• Basic computer literacy and reporting skills.
• Professional appearance, positive attitude, and strong work discipline.
• Willing to work on shift schedules, including weekends and public holidays.
• Willing to be assigned to shopping mall locations across Jakarta.