Customer Success Support

Dealls (YC W22); Jakarta Selatan; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

Dealls (YC W22) is hiring a chat-based customer advocate in Jakarta Selatan to support customers via live chat, answer questions, and share product information.

You will collaborate with sales, marketing, and customer success to identify proactive engagement opportunities and gather feedback to improve the user experience.

The role emphasizes attention to detail, clear communication, and the ability to work both independently and as part of a team in a fast-paced environment.

Qualifications

• Attention to detail and comfortable with targets.
• Excellent written and verbal communication.
• Creative thinking and problem-solving skills.
• Ability to work independently & in team.

Responsibilities

• Monitor chat channels and initiate chat conversations with (potential) customers to offer assistance, answer questions, and provide product or service information.
• Collaborate with other teams such as sales, marketing, and customer success to identify opportunities for proactive engagement with customers through chat.
• Gather feedback from customers and improve the user experience.

Skills

Attention to detail

Excellent communication

Creative thinking

Independent & team player

Job description

Responsibilities

• Monitor chat channels and initiate chat conversations with (potential) customers to offer assistance, answer questions, and provide product or service information.
• Collaborate with other teams such as sales, marketing, and customer success to identify opportunities for proactive engagement with customers through chat.
• Gather feedback from customers and improve the user experience.

Qualifications

• Attention to detail and comfortable with targets.
• Excellent communication skills, written and verbal.
• Creative thinking and problem-solving skills.
• Ability to work independently & in team.