Customer Service Support

CXC Global Hong Kong Limited; Kebayoran Baru; On-site; IDR 55,800,000 - 78,120,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Health and wellness coverage

Generous paid time off

Home office equipment support

Professional development

Collaborative work environment

Job summary

CXC Global Hong Kong Limited in Jakarta is seeking a Customer Support Representative to deliver exceptional service across phone, email, chat, and social channels. You will handle inquiries, troubleshoot, and guide customers to solutions.

The role requires at least 1 year in customer service, strong communication, and comfort with CRM tools, MS Office, and Google Workspace. You will contribute to continuous improvement while upholding company policies.

Qualifications

• Completed technical studies, college coursework, or a degree in Business, Communications, or a related field.
• At least 1 year of experience in customer service, customer support, contact center, or a similar customer-facing role.
• Strong verbal and written communication skills with the ability to build rapport with customers.
• Proficiency in Microsoft Office applications and Google Workspace.
• Excellent problem-solving skills and the ability to work effectively in a fast-paced environment.
• Strong attention to detail, typing accuracy, and written communication skills.
• Experience using CRM systems or customer management tools is an advantage.
• Background in financial services, sales support, technology, or related industries is a plus.

Responsibilities

• Handle customer inquiries through phone, email, chat, social media, and other communication platforms in a professional and timely manner.
• Assist customers with product or service-related concerns, providing solutions and troubleshooting support when needed.
• Identify customer needs and recommend relevant products or services that add value and enhance their overall experience.
• Resolve complaints and escalations with empathy, professionalism, and a customer-first mindset.
• Accurately document customer interactions, feedback, and resolutions in company systems and databases.
• Gather customer insights and feedback to support continuous improvements in products, services, and processes.
• Maintain service quality standards, compliance requirements, and company policies during all customer interactions.
• Participate in training and learning initiatives to stay updated on products, services, and industry trends.

Skills

Customer service

Communication

Typing accuracy

CRM experience

Problem solving

Education

Bachelor/degree in Business/Communications or related field

Tools

MS Office

Google Workspace

CRM tools

Job description

Are you passionate about helping people and creating positive customer experiences? We are looking for a Customer Support Representative to join a dynamic team and provide exceptional service across multiple communication channels.

Key Responsibilities

Handle customer inquiries through phone, email, chat, social media, and other communication platforms in a professional and timely manner.

Assist customers with product or service-related concerns, providing solutions and troubleshooting support when needed.

Identify customer needs and recommend relevant products or services that add value and enhance their overall experience.

Resolve complaints and escalations with empathy, professionalism, and a customer-first mindset.

Accurately document customer interactions, feedback, and resolutions in company systems and databases.

Gather customer insights and feedback to support continuous improvements in products, services, and processes.

Maintain service quality standards, compliance requirements, and company policies during all customer interactions.

Participate in training and learning initiatives to stay updated on products, services, and industry trends.

What We're Looking For

Completed technical studies, college coursework, or a degree in Business, Communications, or a related field.

At least 1 year of experience in customer service, customer support, contact center, or a similar customer-facing role.

Strong verbal and written communication skills with the ability to build rapport with customers.

Proficiency in Microsoft Office applications and Google Workspace.

Excellent problem-solving skills and the ability to work effectively in a fast-paced environment.

Strong attention to detail, typing accuracy, and written communication skills.

Experience using CRM systems or customer management tools is an advantage.

Background in financial services, sales support, technology, or related industries is a plus.

What's in It for You

• Competitive compensation and benefits package.
• Comprehensive health and wellness coverage.
• Generous paid time off and vacation benefits.
• Home office and work-related equipment support.
• Professional development and learning opportunities.
• A collaborative and inclusive work environment that supports career growth and success.