Proactive Chat Support Specialist for Customer Success

Dealls – Jobs, CV & Mentoring; Jakarta Pusat; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Dealls – Jobs, CV & Mentoring in Jakarta Pusat is seeking a Customer Chat Support to monitor chat channels and initiate conversations, offering assistance and information about products or services. You will collaborate withSales, Marketing and Customer Success to identify proactive engagement opportunities with customers through chat.

Gathering customer feedback and improving the user experience are key parts of the role, requiring attention to detail and strong communication skills.

Qualifications

• Attention to detail and comfortable with targets.
• Excellent communication skills, written and verbal.
• Creative thinking and problem-solving skills.
• Ability to work independently & in team.

Responsibilities

• Monitor chat channels and initiate chat conversations with (potential) customers to offer assistance, answer questions, and provide product or service information.
• Collaborate with other teams such as sales, marketing, and customer success to identify opportunities for proactive engagement with customers through chat.
• Gather feedback from customers and improve the user experience.

Skills

Attention to detail

Excellent communication

Creative thinking

Teamwork

Job description

Dealls – Jobs, CV & Mentoring in Jakarta Pusat is seeking a Customer Chat Support to monitor chat channels and initiate conversations, offering assistance and information about products or services. You will collaborate withSales, Marketing and Customer Success to identify proactive engagement opportunities with customers through chat.

Gathering customer feedback and improving the user experience are key parts of the role, requiring attention to detail and strong communication skills.