Customer Success Program Manager

maribelajar; Indonesia; On-site; IDR 6,000,000 - 12,000,000; Full time

Job summary

maribelajar is seeking a Customer Success Program Manager to drive satisfaction, engagement, adoption, retention, and lifetime value across our training, certification, and licensing services. This role serves as a strategic bridge between customer needs and business objectives, ensuring customers achieve meaningful outcomes while driving long-term account growth and revenue.

You will own the end-to-end customer journey, monitor health signals, identify risks, and collaborate with Sales to renew

Qualifications

• Bachelor’s degree in Digital Business, IT, IS, or related field.
• Final year student at a reputable university is allowed to apply.
• Strong interest in customer success, account management and business growth.

Responsibilities

• Own the end-to-end customer success journey, from onboarding to post-program engagement.
• Drive customer satisfaction, engagement, adoption, and retention.
• Monitor customer health, identify risks, and proactively address issues.
• Creating pipeline for connecting existing potential customer to new customer
• Managing key events with existing customer / client
• Build and strengthen long-term relationships with key customers while actively developing new partnerships and commercial opportunities
• Gather customer insights and translate them into actionable business and service improvements.
• Drive account growth by developing renewal, repeat purchase, cross-sell, and upsell opportunities in collaboration with Sales.
• Identify customer needs and recommend relevant training, certification, and licensing solutions.
• Track customer success metrics, account performance, and commercial opportunities.

Skills

Customer Success

Account Management

Business Growth

Communication

Relationship Building

Stakeholder Management

Analytical Thinking

Multi-tasking

Education

Bachelor’s degree in Digital Business, Information Technology, Information Systems, Business Management, or related fields

Job description

We are looking for a Customer Success Program Manager to drive customer satisfaction, engagement, adoption, retention, and lifetime value across our training, certification, and licensing services.

This role serves as a strategic bridge between customer needs and business objectives, ensuring customers achieve meaningful outcomes while driving long-term account growth and revenue.

Key Responsibilities

• Own the end-to-end customer success journey, from onboarding to post-program engagement.
• Drive customer satisfaction, engagement, adoption, and retention.
• Monitor customer health, identify risks, and proactively address issues.
• Creating pipeline for connecting existing potential customer to new customer
• Managing key events with existing customer / client
• Build and strengthen long-term relationships with key customers while actively developing new partnerships and commercial opportunities
• Gather customer insights and translate them into actionable business and service improvements.
• Drive account growth by developing renewal, repeat purchase, cross-sell, and upsell opportunities in collaboration with Sales.
• Identify customer needs and recommend relevant training, certification, and licensing solutions.
• Track customer success metrics, account performance, and commercial opportunities.

Requirements

• Bachelor’s degree in Digital Business, Information Technology, Information Systems, Business Management, or related fields.
• Final year student in high reputable university is allowed to apply.
• Strong interest in customer success, account management, and business growth.
• Excellent communication, relationship-building, and stakeholder management skills.
• Strong commercial mindset, proactive attitude, and willingness to learn.
• Analytical and problem-solving skills with a customer-centric approach.
• Able to manage multiple tasks, priorities, and stakeholders effectively.
• Experience in sales, customer service, project/program management, training, or technology is a plus.