Customer Success Manager

Xoxoday; Jakarta Pusat; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

Xoxoday is seeking a Customer Success Manager to own end-to-end revenue growth and account success across our enterprise base in Jakarta. You will translate platform value into tangible business outcomes, aggressively driving account expansion and managing complex revenue targets alongside executive-level relationships.

With 4–6 years of customer-facing experience and a proven track record of managing large enterprise clients, you will act as a strategic revenue engine, driving adoption,

Qualifications

• 4–6 years of customer-facing experience with a proven track record of managing and delivering against strict revenue targets.
• Extensive experience managing large, complex enterprise clients and navigating executive-level stakeholder relationships.
• Strong ability to cross-sell, upsell, and uncover new revenue opportunities within existing accounts.
• Customer Success as a strategic, revenue-generating engine, not just a support function.
• Clear, confident communication and negotiation skills, translating technical features into business outcomes.

Responsibilities

• Own end-to-end client revenue growth and drive cross-sell/upsell opportunities.
• Drive adoption and redemption growth by collaborating with Growth teams on client and internal sides.
• Manage post-sale lifecycle for large enterprise clients and mitigate retention risks.
• Collaborate with Product and support teams to channel feedback and resolve complex issues.

Skills

Customer Success

Revenue targets

Executive relationships

Cross-sell / upsell

Strategic thinking

Job description

About The Role

We are seeking a highly commercial, objective-driven Customer Success Manager to own end-to-end client revenue growth, product adoption, and account success across our enterprise base. As a senior individual contributor, you will translate platform value into tangible business outcomes, aggressively driving account expansion and managing complex revenue targets alongside executive-level relationships.

What You’ll Do

• Own Commercial Growth & Revenue: Drive end-to-end client revenue growth. Consistently deliver against strict revenue and retention targets by independently identifying, negotiating, and closing cross-sell and upsell opportunities.
• Drive Redemption & Adoption: Understand diverse redemption categories deeply. Monitor and aggressively drive redemption growth by collaborating directly with Growth teams on both the client and internal sides.
• Strategic Account Management: Command the post-sale lifecycle for large enterprise clients. Translate client goals into robust success plans, ensure seamless onboarding, and proactively mitigate any retention risks.
• Cross-Functional Collaboration: Partner with Product and internal support teams to channel actionable feedback, influence roadmap improvements, and resolve complex issues efficiently.

What We’re Looking For

• 4–6 years of customer-facing experience with a proven track record of managing and delivering against strict revenue targets (mandatory).
• Extensive experience managing large, complex enterprise clients and navigating executive-level stakeholder relationships.
• A sharp commercial mindset with a demonstrated ability to cross-sell, upsell, and uncover new revenue opportunities within existing accounts.
• A firm grasp of Customer Success as a strategic, revenue-generating engine, rather than just a support function.
• Clear, confident communication and negotiation skills, with a knack for translating technical features into strategic business outcomes.

Nice to Have

• Background in loyalty, fintech, or HR tech environments, particularly within B2B SaaS models catering to large enterprise or banking sectors.

Why Join Us

Customer retention and account expansion are the engines of our sustained growth. In this role, you will have clear, end-to-end commercial ownership of high-impact enterprise relationships. You will take on meaningful responsibility as a senior individual contributor, directly influencing the customer lifecycle, maximizing their platform investment, and shaping long-term commercial outcomes