Customer Success & Order Fulfillment Specialist

Avery Dennison Corporation; Indonesia; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Avery Dennison Corporation is seeking a Customer Service Professional to follow up orders and serve customers in our apparel operations. You will manage order processing, delivery coordination, pricing integrity, and on-time fulfillment while supporting sales activities within the RBIS end-to-end order-to-cash framework.

You will liaise with sales, production, and other departments, handle inquiries and complaints, and seek process improvements.

Qualifications

• Bachelor’s Degree required.
• Lean/Process Excellence, Digital and Automation Mindset, Data & Analytical.
• English skills – advanced reading & speaking.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, Google applications especially Google sheet/Excel and function specific software (Macro VBA,...)
• 1-3 years experience in the apparel industry preferred.
• Focus on customers & market.
• Drive action & execution.
• ON THE JOB LEARNING: Develop ability to handle customers’ enquiry and complaints by offering alternatives in addressing issues, make simple analysis & set priority for tasks.

Responsibilities

• Respond to customer requires and requests in a timely manner.
• Coordinate with sales team, other departments and production on delivery of goods and services.
• Handle customer complaints according to company procedures.
• Provide selling support to respond to management needs.
• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries.

Skills

Lean/Process Excellence

Digital and Automation Mindset

Data & Analytical

English skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Lotus Notes

Google applications

Google Sheets/Excel

Macro VBA

Job description

Avery Dennison Corporation is seeking a Customer Service Professional to follow up orders and serve customers in our apparel operations. You will manage order processing, delivery coordination, pricing integrity, and on-time fulfillment while supporting sales activities within the RBIS end-to-end order-to-cash framework.

You will liaise with sales, production, and other departments, handle inquiries and complaints, and seek process improvements.