Customer Success Manager - Academy Program

SAP; Jakarta Pusat; Hybrid; IDR 66,960,000 - 100,440,000; Full time

Job summary

SAP Indonesia is launching the SAP Academy for Customer Success in Jakarta as part of the Next Gen program. You will train for 10 months in a hands-on setting, guiding customers through cloud solutions and value realization.

This entry-level program offers full-time employment from day one with onboarding in your market, mentoring, and pathways to a direct CSM role after completion. Strong AI and business acumen are valued as you grow with SAP.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value.
• Cooperative and productive approach to working relationships.
• Ability to quickly learn new concepts and apply knowledge to deliver results.
• Understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong business acumen and knowledge of processes/industries.
• Proficient in English to engage with a global network.
• Curious and agile mindset with a passion for learning.
• Strong problem-solving, project management, and communication skills.
• Emotional intelligence and cultural awareness for inclusive teamwork.

Responsibilities

• Complete a 10-month learn-apply program with classroom and field phases.
• Engage in digital transformation, global intelligence, and AI-focused learning.
• Develop skills to manage customer retention and drive value realization.
• Receive onboarding in the local market with mentoring from senior CSM professionals.

Skills

Customer success

Account management

Strategic guidance

Learning agility

AI fundamentals

Business acumen

English proficiency

Cross-functional collaboration

Problem solving

Emotional intelligence

Job description

SAP Indonesia is launching the SAP Academy for Customer Success in Jakarta as part of the Next Gen program. You will train for 10 months in a hands-on setting, guiding customers through cloud solutions and value realization.

This entry-level program offers full-time employment from day one with onboarding in your market, mentoring, and pathways to a direct CSM role after completion. Strong AI and business acumen are valued as you grow with SAP.