Sea & Air Freight Import–Export Operations & Customer Service Executive

PT Air Two Sea Logistics Indonesia; Jakarta Utara; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PT Air Two Sea Logistics Indonesia is seeking an Executive to oversee Sea & Air Freight Import-Export Operations and Customer Service. You will manage end-to-end shipments from booking to final delivery, coordinate bookings with lines, NVOCCs, and co-loaders, and ensure timely updates and accurate documents.

Responsibilities include handling airfreight shipments, coordinating with overseas partners, and monitoring schedules, charges, and compliance.

Responsibilities

• Handle FCL and LCL import and export shipments from booking or pre-alert until final delivery.
• Request and confirm bookings with shipping lines, NVOCCs, and co-loaders.
• Coordinate container release, empty pickup, stuffing, customs clearance, terminal movement, and laden container return.
• Prepare and check SI, VGM, MBL/HBL drafts, manifests, arrival notices, delivery orders, and other shipping documents.
• Monitor vessel schedules, cut-off times, transshipment, rollovers, delays, and cargo arrival.
• Coordinate destination clearance, delivery, and empty container return.
• Monitor DND, demurrage, detention, storage, and other destination charges.
• Handle air freight import and export shipments from booking until final delivery.
• Coordinate with GSAs, co-loaders, overseas agents, customs brokers, warehouses, and transporters.
• Arrange flight bookings, cargo pickup, warehouse acceptance, customs clearance, and airport delivery.

Job description

Sea & Air Freight Import-Export Operations & Customer Service Executive

Handle FCL and LCL import and export shipments from booking or pre-alert until final delivery.

Request and confirm bookings with shipping lines, NVOCCs, and co-loaders.

Coordinate container release, empty pickup, stuffing, customs clearance, terminal movement, and laden container return.

Prepare and check SI, VGM, MBL/HBL drafts, manifests, arrival notices, delivery orders, and other shipping documents.

Monitor vessel schedules, cut-off times, transshipment, rollovers, delays, and cargo arrival.

Coordinate destination clearance, delivery, and empty container return.

Monitor DND, demurrage, detention, storage, and other destination charges.

Air Freight Operations

Handle air freight import and export shipments from booking until final delivery.

Coordinate with GSAs, co-loaders, overseas agents, customs brokers, warehouses, and transporters.

Arrange flight bookings, cargo pickup, warehouse acceptance, customs clearance, and airport delivery.

Prepare and verify MAWB/HAWB, cargo manifests, pre-alerts, commercial invoices, packing lists, and other airfreight documents.

Monitor flight schedules, cargo cut-off times, connections, delays, offloading, arrival, and delivery status.

Check volume, airfreight charges, handling, storage, and other operational costs.

Customer Service and Coordination

Provide timely shipment updates to customers and overseas agents.

Coordinate closely with sales, pricing, documentation, finance, customs brokers, carriers, and transporters.

Handle operational problems, documentation discrepancies, shipment delays, cargo damage, short landing, and customer complaints.

Ensure all shipment details, costs, sell rates, milestones, and documents are accurately updated in the company system.

Check carrier and vendor invoices against approved rates before submitting them for payment.

Coordinate customer invoicing and ensure invoices are issued promptly.

Maintain complete and properly organized shipment files.

Ensure all operations comply with company procedures and local regulations.