Customer Service and Documentation Staff

PT Bahari Eka Nusantara (Ben Line Agencies); Jakarta Utara; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Medical

Dental

Near Public Transportation

Located in the heart of the capital

Job summary

PT Bahari Eka Nusantara (Ben Line Agencies) seeks a proactive Customer Service and Documentation Staff in Jakarta to support vessel schedules, bookings, and accurate data handling.

You will coordinate with clients and internal teams, ensuring compliance with HSEQ policies and CEISA 4.0/BC 1.1, while delivering timely documentation and fostering strong customer relationships.

Qualifications

• Bachelor’s degree holder or above will be ideal.
• Excellent communication and coordination skills (written and verbal fluently in English).
• Experience in operating CEISA 4.0 and BC 1.1
• Detail-oriented with strong organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Excellent time management skills, ability to plan tasks efficiently.
• Relevant experience as CS and/or Documentation staff in shipping or forwarding company.
• Relevant experience in generating manifest for customs submission will be ideal.
• Have knowledge and experience related to shipping and/or freight forwarding industry.

Responsibilities

• Handle CEISA 4.0 and BC 1.1
• Send vessel advisories and communicate vessel schedules to customers.
• Handle customer booking and inquiry.
• Stay informed about country regulations and restrictions.
• Ensure operational team's compliance with HSEQ and corporate policies.
• Establish and maintain relationships with customers (internal and external).
• Coordinate with client, principal, transshipment office and destination office.
• Input and clarify shipping data from client to inhouse and principal system.
• Coordinate with other team members(s) for data submission, including but not restricted to generate BL and data manifest.

Skills

Communication skills

Coordination

Multitasking

Time management

Detail orientation

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Customer Service and Documentation Staff

Responsibilities:

• Handle CEISA 4.0 and BC 1.1
• Send vessel advisories and communicate vessel schedules to customers.
• Handle customer booking and inquiry.
• Stay informed about country regulations and restrictions.
• Ensure operational team's compliance with HSEQ and corporate policies.
• Establish and maintain relationships with customers (internal and external).
• Coordinate with client, principal, transshipment office and destination office.
• Input and clarify shipping data from client to inhouse and principal system.
• Coordinate with other team members(s) for data submission, including but not restricted to generate BL and data manifest.

Qualifications:

• Bachelor’s degree holder or above will be ideal.
• Excellent communication and coordination skills (written and verbal fluently in English).
• Experience in operating CEISA 4.0 and BC 1.1
• Detail-oriented with strong organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Excellent time management skills, ability to plan tasks efficiently.
• Competent in Microsoft Office.
• Relevant experience as CS and/or Documentation staff in shipping or forwarding company.
• Relevant experience in generating manifest for customs submission will be ideal.
• Have knowledge and experience related to shipping and/or freight forwarding industry.

Perks and benefits

• Medical
• Dental
• Near Public Transportation
• Located in the heart of the capital city
• Numerous events for employee well-being

Over the past 200 years we have built a reputation for reliability and integrity which we extend to everyone we work with. To be the best provider of maritime and logistics solutions in the Asia Pacific region. Maritime & Logistics Solutions are what we deliver to our customers. Solutions add value, solutions are proactive, solutions show a deep level of knowledge & understanding in our industry and in our customer’s business.

Over the past 200 years we have built a reputation for reliability and integrity which we extend to everyone we work with. To be the best provider of maritime and logistics solutions in the Asia Pacific region. Maritime & Logistics Solutions are what we deliver to our customers. Solutions add value, solutions are proactive, solutions show a deep level of knowledge & understanding in our industry and in our customer’s business.