Customer Service Staff

BekaertDeslee Holding; Purwakarta; Hybrid; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Health & life Insurance

Performance Bonus

Competitive salary package

Job summary

BekaertDeslee Holding is seeking a capable professional to manage SAP-based material control, order and sample processing, and delivery coordination. You will maintain material records, handle price lists, and assist with shipment planning while supporting the Sales Manager on customer visits when required.

The role requires a Bachelor's degree in textile or related field, about 3 years of relevant experience, strong English skills, and proficiency in SAP and Microsoft Office.

Qualifications

• Bachelor's degree in textile or related field is required.
• 3 years of related working experience or in sales assistance, marketing.
• Strong English both written and spoken; able to handle multitasking and adapt to changing priorities.

Responsibilities

• Manage materials in SAP, process orders and samples, and arrange deliveries.
• Handle customer complaints and accompany Sales Manager during customer visits when needed.
• Create material records, maintain price lists, and provide shipment plans in SAP.

Skills

Multitasking

Communication

English proficiency

Coordination

Education

Bachelor's degree in textile or related field

Tools

SAP

Microsoft Office

Job description

The role is to manage materials in SAP, process orders and samples, and arrange deliveries, as well as handle customer complaints and accompany the Sales Manager during customer visits if needed.

Material number related: creation and setting up materials

Order/ Sample Process: Order/ Sampleentry in SAP, FU status order, arranging delivery

Price and SKU Management: Maintaining material info records and price lists

Delivery Requests: Provide shipment plan and create Outbound Delivery on SAP

Monitoring and scheduling: Following up delivery status

Payment demands: Following up on overdue payments

Complaint Handling: Receiving complaints and communicating to Quality Deptartement, entering notifications in SAP.

Inventory tracking

Accompany Sales Manager for customer visit when necessary

Profile

• Bachelor's degree in textile or related field
• Work experiance: 3 years related working experience or sales assistant, marketing
• Able to handle multi task and adapt to changing priorities
• Strong knowladge of english both written & spoken
• Familiar with SAP system adn microsoft office application

Excellent communication and coordinations skills with different levels of staff, internally and externally

Our offer

• We offer you a job in aninternational organization where a positive attitude, trust and teamwork are highly valued.
• Competitive salary package.
• Performance Bonus.
• Health & life Insurance.