Customer Service Specialist

BYD Indonesia; Subang; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

BYD Indonesia in Bali is seeking a customer service specialist to handle pre-loan and post-loan inquiries, update client information, process repayments, and manage contract changes. You will relay issues across departments and contribute to system testing and process improvements.

A proactive, patient, Mandarin-speaking professional with a bachelor’s degree and 2+ years in financial services is required. English is a plus; comfort under pressure and strong communication skills are essential for

Qualifications

• Bachelor's degree or higher in a relevant field.
• At least 2 years of professional experience in finance, accounting, economics, leasing, or related industries; experience in financial services or lease operations is preferred.
• Fluent in Mandarin with clear pronunciation, professional service attitude, and strong patience.

Responsibilities

• Provide comprehensive support and handle customer inquiries and issues related to pre-loan and post-loan services.
• Timely relay cross-departmental or inter-unit business matters and concerns to the relevant teams for resolution.
• Execute customer-facing operations, including customer information updates, repayment processing, and contract information changes.
• Process customer contract closure requests, issue settlement certificates, release-of-lien documents, and related materials, and manage their mailing, including the dispatch of motor vehicle registration certificates.
• Participate in testing of customer service systems and provide constructive suggestions for optimization and improvement.
• Complete other tasks assigned by management.

Skills

Mandarin

English

Communication

Customer service

Education

Bachelor's degree

Job description

Job Responsibilities

• Provide comprehensive support and handle customer inquiries and issues related to pre-loan and post-loan services.
• Timely relay cross-departmental or inter-unit business matters and concerns to the relevant teams for resolution.
• Execute customer-facing operations, including customer information updates, repayment processing, and contract information changes.
• Process customer contract closure requests, issue settlement certificates, release-of-lien documents, and related materials, and manage their mailing, including the dispatch of motor vehicle registration certificates.
• Participate in testing of customer service systems and provide constructive suggestions for optimization and improvement.
• Complete other tasks assigned by management.

Requirements

• Bachelor's degree or higher in a relevant field.
• At least 2 years of professional experience in finance, accounting, economics, leasing, or related industries; experience in financial services or lease operations is preferred.
• Fluent in Mandarin with clear pronunciation, professional service attitude, and strong patience.
• Strong ability to work under pressure, high adaptability, proactive mindset, excellent communication and coordination skills, and a continuous learning attitude.
• Customer-centric mindset with a focus on delivering accurate, timely, and high-quality service.
• Language Required: Advanced Mandarin. English is a plus.