After-Sales Specialist (Mandarin Speaker)

PT Global Yimi Cargo (J&T Cargo); Jakarta Utara; On-site; IDR 1,339,200,000 - 2,008,800,000; Full time

Job summary

PT Global Yimi Cargo (J&T Cargo) is seeking a customer service professional to respond to inquiries and resolve service issues in Mandarin and English. You will provide product support, troubleshoot, and handle warranty, returns, and replacements following company procedures.

The role requires strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment, often working with cross-functional teams and CRM tools to maintain records and drive

Qualifications

• Mandarin proficiency required (HSK 4 or above).
• Bachelor's degree in Business, Engineering, Communications, or related field.

Responsibilities

• Respond to customer inquiries and service issues in Mandarin and English.
• Provide product support, troubleshooting, and after-sales assistance.
• Coordinate with relevant teams to resolve customer concerns efficiently.
• Handle warranty, return, and replacement requests per company procedures.
• Guide customers on product usage, maintenance, and basic troubleshooting.
• Follow up on open cases and ensure timely resolution.
• Maintain service records and prepare related reports.
• Collect customer feedback and support service improvement initiatives.

Skills

Mandarin Proficiency

Communication Skills

Problem Solving

Multitasking

Independent Work

Education

Bachelor's Degree

Tools

CRM Systems

Customer Service Tools

Job description

Respond to customer inquiries and service issues in Mandarin and English.

Provide product support, troubleshooting, and after-sales assistance.

Coordinate with relevant teams to resolve customer concerns efficiently.

Handle warranty, return, and replacement requests based on company procedures.

Guide customers on product usage, maintenance, and basic troubleshooting.

Follow up on open cases and ensure timely resolution.

Maintain service records and prepare related reports.

Collect customer feedback and support service improvement initiatives.

Job Requirements

Mandarin proficiency at HSK 4 or above.

Bachelor's degree in Business, Engineering, Communications, or a related field.

Experience in customer service, after-sales, or technical support is preferred.

Strong communication, problem-solving, and customer service skills.

Able to manage multiple tasks in a fast-paced environment.

Comfortable working independently and with cross-functional teams.

Familiarity with CRM or customer service tools is a plus.

J&T Cargo, an innovative cargo company under the J&T Group, leads the way in transforming logistics with cutting-edge technology. We continuously improve efficiency and reduce costs by upholding high operational standards and utilizing strong warehouse, transportation, and distribution systems. Through advanced logistics applications, we enhance business value for our customers and deliver a top-tier logistics experience.

J&T Cargo, an innovative cargo company under the J&T Group, leads the way in transforming logistics with cutting-edge technology. We continuously improve efficiency and reduce costs by upholding high operational standards and utilizing strong warehouse, transportation, and distribution systems. Through advanced logistics applications, we enhance business value for our customers and deliver a top-tier logistics experience.