Customer Service Specialist

ONE derland Enterprise; Denpasar; Presencial; IDR 66 960 000 - 100 440 000; Tempo integral

Resumo da oferta

ONE derland Enterprise in Bali, Indonesia seeks a Customer Service Specialist to advise students and parents on education plans and visas. The role covers admissions assistance, scholarships, and career guidance, including visa support.

You will stay updated on education trends, collaborate with educators, and engage with partners to promote programs and services. On-site in Denpasar with WFO required.

Qualificações

• Bachelor or Master degree with at least 1 year of related experience (fresh graduates welcome).
• English IELTS 6.0 and Bahasa Indonesia 70:30; Mandarin is a plus.
• Strong customer service orientation and relationship-building skills.
• Familiar with marketing principles, strategies, tactics, digital marketing channels and campaigns.
• Willing to work in Denpasar with a WFO arrangement.

Responsabilidades

• Provide expert advice and personalized educational plans to students and parents - including their visas.
• Assist in college admissions, scholarships, and career counseling - including their visas.
• Stay up-to-date with the latest trends in education and learning methodologies.
• Collaborate with educators and institutions to implement innovative academic programs.
• Make contact with international or local or third-party companies related to Australia study & visa applications.
• Answer online and offline client requests.
• Support marketing by visiting third parties related to the industry.
• Enhance social media promotion and marketing strategy.
• Handle visa and study requests from the client.
• Manage client portfolio through CRM and maintain records of interactions.
• Be responsible for several kinds of visa applications of the client.
• Inform and advise clients on their study and visa needs.

Conhecimentos

Customer service

Marketing principles

Digital marketing

Communication skills

Teamwork

Research oriented

Formação académica

Bachelor/Master’s degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

ONE derland Enterprise is a goal-driven organization with extensive commercial interests in Indonesia and Australia. Our business includes a range of services, such as Education Agent, English School, Immigration Consultancy, energy business, resort development, and a recruitment agency. We prioritize our people and are committed to their growth and success.

Role Description:

• This is a full-time on-site role as a Customer Service Specialist located in Denpasar.
• Provide expert advice and personalized educational plans to students and parents - including their visas
• Assist in college and university admissions, scholarship applications, and career counseling - including their visas
• Stay up-to-date with the latest trends in education and learning methodologies
• Collaborate with educators and institutions to implement innovative academic programs
• Make contact with international or local or any third party companies related to Australia study & visa application
• Answer online and offline client requests
• Doing marketing by visiting third parties which are related to the industry
• Enhancing social media promotion and marketing strategy
• Handle visa and study requests from the client
• Manage client portfolio through CRM
• Be responsible for several kinds of visa applications of the client
• Inform and advise clients on their study and visa needs

Qualifications:

• Bachelor/Master’s degree, with min. 1 year of experience in the related field (fresh graduates are welcome to apply)
• Required language(s): English (with a minimum IELTS score of 6.0), Bahasa Indonesia (70 : 30). Mandarin is a plus point for the candidate and can be prioritized
• Familiar with customer-centric approach with a strong focus on delivering exceptional service and building positive customer relationships
• A solid understanding of marketing principles, strategies, tactics, digital marketing channels, social media platforms, and digital advertising strategies
• Experience in international marketing or working with diverse teams is a plus
• Advanced proficiency in Microsoft Office
• Strong communication and interpersonal skills
• Keen to learn attitude and able to work unsupervised
• A fast learner with good attention to details, good at teamwork, and research-oriented
• Willing to be placed in Denpasar with WFO arrangement