Global Student Advisor & Visa Specialist (On-Site Denpasar)

ONE derland Enterprise; Denpasar; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

ONE derland Enterprise in Bali, Indonesia seeks a Customer Service Specialist to advise students and parents on education plans and visas. The role covers admissions assistance, scholarships, and career guidance, including visa support.

You will stay updated on education trends, collaborate with educators, and engage with partners to promote programs and services. On-site in Denpasar with WFO required.

Qualifications

• Bachelor or Master degree with at least 1 year of related experience (fresh graduates welcome).
• English IELTS 6.0 and Bahasa Indonesia 70:30; Mandarin is a plus.
• Strong customer service orientation and relationship-building skills.
• Familiar with marketing principles, strategies, tactics, digital marketing channels and campaigns.
• Willing to work in Denpasar with a WFO arrangement.

Responsibilities

• Provide expert advice and personalized educational plans to students and parents - including their visas.
• Assist in college admissions, scholarships, and career counseling - including their visas.
• Stay up-to-date with the latest trends in education and learning methodologies.
• Collaborate with educators and institutions to implement innovative academic programs.
• Make contact with international or local or third-party companies related to Australia study & visa applications.
• Answer online and offline client requests.
• Support marketing by visiting third parties related to the industry.
• Enhance social media promotion and marketing strategy.
• Handle visa and study requests from the client.
• Manage client portfolio through CRM and maintain records of interactions.
• Be responsible for several kinds of visa applications of the client.
• Inform and advise clients on their study and visa needs.

Skills

Customer service

Marketing principles

Digital marketing

Communication skills

Teamwork

Research oriented

Education

Bachelor/Master’s degree

Tools

Microsoft Office

Job description

ONE derland Enterprise in Bali, Indonesia seeks a Customer Service Specialist to advise students and parents on education plans and visas. The role covers admissions assistance, scholarships, and career guidance, including visa support.

You will stay updated on education trends, collaborate with educators, and engage with partners to promote programs and services. On-site in Denpasar with WFO required.