Customer Service - Sleman

Magada & Co; Tirto; On-site; IDR 33,480,000 - 44,640,000; Full time

Job summary

Magada & Co in Indonesia seeks a customer service-focused professional to guide consumers and partners in using products and resolving issues. The role emphasizes empathetic communication, relationship building, and cross-functional support across registration, acquisition, and sales activities.

Responsibilities include managing inquiries, handling disputes, educating customers about campaigns, and performing partner account administration.

Responsibilities

• Guide consumers and partners in using products
• Manage service enquiries and disputes from consumers and partners
• Provide excellent customer service to consumers and partners
• Maintain good relationships and community building with consumers and partners
• Support projects across registration, acquisition, and sales transactions
• Educate consumers and partners on products and campaigns, and troubleshoot issues
• Resolve problems quickly and empathetically with care
• Handle partner accounts administration (credit top-up, changes in partner information)

Job description

Job Desc

• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Support project from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on Company products, promotional campaigns, as well astroubleshooting when they have difficulties.
• To resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner, information, etc)

Requirements

• Min D3/S1 any major With GPA 2,75
• Clear Articulation and good communication in Bahasa
• Experience in customer service area
• Experience in sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Vaccinated min 2 Dose
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry level)
• Attention to detail
• Adaptive with dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person