Customer Service - Jakarta

Magada & Co; Jakarta Utara; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Magada & Co is seeking a vibrant Customer Service & Sales Support to guide our consumer and partner ecosystem in Indonesia. You will handle enquiries and disputes with empathy, educate about products and campaigns, and support registrations, acquisitions, and sales transactions.

The ideal candidate has a D3/S1, basic English, strong Bahasa Indonesia communication, and a customer-focused mindset. Fresh graduates welcome, up to 2 years experience; must be energized, detail-oriented, and able to

Qualifications

• Min D3/S1 range, any major, GPA ≥ 2.75
• Clear articulation and good communication in Bahasa
• Experience in customer service
• Experience in sales
• Typing 50 WPM and 90% accuracy
• Empathy
• Vaccinated min 2 doses
• Energetic and agile
• Fresh graduates welcome, max 2 years in same position
• Attention to detail
• Adaptive to dynamic changes
• Able to speak English with passive communication
• Number of candidates required: 1 person

Responsibilities

• Guide consumers and partners in using products
• Manage service enquiries and disputes from consumers and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building with consumers and partners
• Support projects across registrations, acquisitions, and sales transactions
• Educate consumers and partners on products, promotions, and troubleshooting
• Resolve problems quickly and with empathy and care
• Perform administrative tasks involving partner accounts (credit top-up, changes, etc)

Skills

Customer service

Sales support

Bahasa Indonesia

English (passive)

Empathy

Typing 50 WPM

Detail-oriented

Adaptability

Fresh graduate welcome

Education

D3/S1 in any major

GPA 2.75+

Job description

Job Desc:
- Guide our consumer and partners in using our products
- Manage service enquiries and disputes arising from our consumer and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community building efforts with our consumer and partners
- Support project from all verticals including registration, acquisition, and sales transaction.
- Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties.
- To resolve consumers and partners problems quickly and effectively with empathy and care.
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner, information, etc)

Requirements:
- Min D3/S1 any major With GPA 2,75
- Clear Articulation and good communication in Bahasa
- Experience in customer service area
- Experience in sales area
- Typing skill with WPM 50 & Accuracy 90%
- Sense Of Empathy
- Vaccinated min 2 Dose
- Energetic and agile
- Min. Fresh graduate and max 2 years in the same position (entry level)
- Attention to detail
- Adaptive with dynamic changes
- Able to speak English with minimum passive communication
- Number of candidates required: 1 (one) person