Customer Service Representative (CSR)

CEO SUITE; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

CEO SUITE is seeking a Customer Service Representative to provide professional client support and handle front-desk operations in Jakarta.

You will manage calls and emails, assist clients with daily requests, and coordinate with internal teams to ensure a seamless experience. A diploma or bachelor’s degree in Business Administration or related field is preferred, with at least two years in customer service or administration.

Qualifications

• Diploma or bachelor's degree in Business Administration or related field.
• Minimum two years of experience in customer service, administration, reception, secretarial work, or front-office operations.
• Proficient in English and business communication.
• Good command of Microsoft Office and general office technology.
• Strong interpersonal, organizational, and problem-solving skills.
• Service-oriented and customer-focused.
• Detail-oriented and organized.
• Responsive, punctual, and dependable.
• Able to multitask in a fast-paced environment.
• Proactive team player with a strong sense of urgency.

Responsibilities

• Handle incoming calls, emails, mail, and client inquiries.
• Provide reception and general administrative support.
• Assist clients with daily requests and resolve concerns promptly.
• Maintain a professional and welcoming front-desk environment.
• Coordinate with internal teams to ensure client satisfaction.
• Support general office operations as required.

Skills

English proficiency

Business communication

Interpersonal skills

Organizational skills

Problem solving

Multitasking

Customer-focused

Punctual and dependable

Education

Bachelor's degree in Business Administration

Diploma in Business Administration

Tools

Microsoft Office

Job description

To provide professional customer service and administrative support to CEO SUITE clients and colleagues while maintaining a welcoming and efficient workplace environment.

Key responsibilities

• Handle incoming calls, emails, mail, and client inquiries.
• Provide reception and general administrative support.
• Assist clients with daily requests and resolve concerns promptly.
• Maintain a professional and welcoming front-desk environment.
• Coordinate with internal teams to ensure client satisfaction.
• Support general office operations as required.

About you

• Diploma or bachelor's degree in Business Administration or a related field.
• Minimum two years of experience in customer service, administration, reception, secretarial work, or front-office operations.
• Proficient in English and business communication.
• Good command of Microsoft Office and general office technology.
• Strong interpersonal, organizational, and problem-solving skills.
• Service-oriented and customer-focused.
• Detail-oriented and organized.
• Responsive, punctual, and dependable.
• Able to multitask in a fast-paced environment.
• Proactive team player with a strong sense of urgency.

About us

CEO SUITE is a leading provider of premium serviced offices, virtual offices, coworking spaces, and business support services in Asia. We create professional and flexible workplace solutions for entrepreneurs, SMEs, and multinational companies, supported by exceptional service and thoughtfully designed work environments.

With 19 Business Centres all over Asia, CEO SUITE offers world class serviced offices, virtual office service, conference and meeting facilities that caters to various clients from all industries.

Why CEO SUITE?

At CEO SUITE, we fuel the spirit of being an enabler of excellence for our clients, our team and our community on a daily basis. You will be working with creative, resourceful, energetic and dynamic team members who are willing to go the extra mile to make all the difference at work.

We offer a career, not a job.

First Choice For Global Workplace

With 19 Business Centres all over Asia, CEO SUITE offers world class serviced offices, virtual office service, conference and meeting facilities that caters to various clients from all industries.

Why CEO SUITE?

At CEO SUITE, we fuel the spirit of being an enabler of excellence for our clients, our team and our community on a daily basis. You will be working with creative, resourceful, energetic and dynamic team members who are willing to go the extra mile to make all the difference at work.

What can I earn as a Customer Service Representative