Customer Service (Part-time)

Remote Freelance; Jakarta Pusat; Remote; IDR 20,664,000 - 41,328,000; Part time

Job summary

Remote Freelance is hiring a part-time customer support representative based in Indonesia to resolve inquiries and platform issues raised by users, hosts, and agencies.

You will understand and communicate platform policies, collect user feedback, and report unusual issues, while maintaining a service-oriented, patient, and professional approach in daily interactions.

Qualifications

• Resident of Indonesia
• Available for part-time work
• Familiar with social/voice/live-stream products
• Service-oriented, patient, and professional in all work situations

Responsibilities

• Resolve inquiries and platform issues raised by users, hosts, and agencies.
• Understand and accurately communicate platform policies, including event rules, revenue settlements, and violation handling.
• Collect user feedback and suggestions, and promptly report unusual issues to the team.
• Communicate effectively with users in daily interactions to improve service quality and user satisfaction.

Skills

Customer service

Communication

Patience

Job description

Resolve inquiries and platform issues raised by users, hosts, and agencies.

Understand and accurately communicate platform policies, including event rules, revenue settlements, and violation handling.

Collect user feedback and suggestions, and promptly report unusual issues to the team.

Communicate effectively with users in daily interactions to improve service quality and user satisfaction.

Qualifications

Resident of Indonesia; Available for part-time work.

Familiar with social/voice/live-stream products; Customer service experience is preferred.

Service-oriented, patient, and professional in all work situations.