Customer Service - Malang

Magada & Co; Sumbermalang; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Magada & Co is seeking a customer service professional in Indonesia to guide consumers and partners in using our products, and to manage service inquiries and disputes. The role focuses on delivering excellent service and building community relations with the consumer and partner base.

Responsibilities include supporting projects across registration, acquisition, and sales transactions, with an emphasis on clear Bahasa communication and English passive proficiency.

Qualifications

• Min D3/S1 in any major with GPA 2.75.
• Clear articulation and strong Bahasa communication.
• Experience in customer service.
• Experience in sales.
• Typing speed 50 WPM with 90% accuracy.
• Vaccinated with 3 doses.
• Fresh graduates welcome; max 2 years in the same position (entry-level).
• Able to speak English with passive proficiency.

Responsibilities

• Guide consumers and partners in using our products.
• Manage service inquiries and disputes arising from consumers and partners.
• Provide excellent customer service to consumers and partners.
• Maintain good relationships and community-building with consumers and partners.
• Support projects across registration, acquisition, and sales transactions.

Skills

Communication

Typing

English proficiency

Education

D3/S1 with GPA 2.75

Job description

Job Description

• Guide consumers and partners in using our products
• Manage service inquiries and disputes arising from consumers and partners
• Provide excellent customer service to consumer and partners base
• Maintain good relationships and community-building efforts with consumers and partners
• Support projects from all verticals including registration, acquisition, and sales transaction.

Job Requirements

• Min D3/S1 any major With a GPA of 2,75
• Clear Articulation and good communication in Bahasa
• Have experience in the customer service area
• Have experience in the sales area
• Typing skill with WPM 50 & Accuracy 90%
• Has vaccinated 3 dose
• Min. Fresh graduate and max 2 years in the same position (entry-level)
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person