Customer Service & Order Management Pro

Avient Corporation; Banten; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Avient Corporation is seeking a Customer Service Representative to be the primary contact for assigned customer accounts. You will respond to orders, inquiries, and complaints, coordinate with sales, planning, logistics, and external vendors, and ensure accurate, timely processing from entry to invoicing.

You should have a diploma or equivalent and 1–2 years in Customer Service or related roles, with hands-on SAP and Microsoft Office skills.

Qualifications

• Diploma or equivalent qualification.
• 1–2 years in Customer Service or related roles.
• Hands-on with SAP and Microsoft Office.
• Experience in manufacturing, logistics, or industrial industries is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and meet deadlines.

Responsibilities

• Provides customer focused service to assigned accounts.
• Responds to and manage customer orders from entry to delivery and invoicing.
• Understand and communicate the value of products and services.
• Communicate effectively over the phone and electronically.
• Use SAP Sales and Distribution for transactions.
• Maintain accurate order status and coordinate with internal teams.

Skills

Strong communication

Interpersonal skills

Multitasking

Independent work

Education

Diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Avient Corporation is seeking a Customer Service Representative to be the primary contact for assigned customer accounts. You will respond to orders, inquiries, and complaints, coordinate with sales, planning, logistics, and external vendors, and ensure accurate, timely processing from entry to invoicing.

You should have a diploma or equivalent and 1–2 years in Customer Service or related roles, with hands-on SAP and Microsoft Office skills.