Customer Service & Order Fulfillment Pro

Avery Dennison; Sertajaya; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Avery Dennison Corporation is seeking a Customer Service Professional to manage order processing, follow-up, and delivery coordination for assigned accounts. The role focuses on supporting sales activities and ensuring timely, accurate order fulfillment.

The position requires handling inquiries, coordinating with multiple departments, and maintaining customer profiles while driving service improvements and on-time deliveries. Strong English and office software skills are essential.

Qualifications

• Bachelor’s Degree required.
• Lean/Process Excellence mindset.
• Data analytics focus.

Responsibilities

• Respond to customer requests via telephone, fax, and mail promptly.
• Understand customer needs and provide timely responses.
• Coordinate with sales, production, and other departments to fulfill orders.
• Handle customer complaints per company procedures and suggest corrective actions.
• Maintain updated customer profile information and communicate developments to customers and vendors.
• Share new product/process knowledge with the team to drive improvements.
• Suggest improvements to order and operation flow to increase efficiency.
• Provide selling support to assist management needs and ensure on-time deliveries.

Skills

Lean/Process Excellence

Digital & Automation Mindset

Data & Analytics

Education

Bachelor's Degree

Tools

Microsoft Office

Lotus Notes

Google Sheets

Excel

Macro VBA

Job description

Avery Dennison Corporation is seeking a Customer Service Professional to manage order processing, follow-up, and delivery coordination for assigned accounts. The role focuses on supporting sales activities and ensuring timely, accurate order fulfillment.

The position requires handling inquiries, coordinating with multiple departments, and maintaining customer profiles while driving service improvements and on-time deliveries. Strong English and office software skills are essential.