Customer Service (Jewellery Representative)

PT. Central Mega Kencana; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

PT. Central Mega Kencana in Medan is seeking a results-driven sales professional to support the sales team by managing customer leads and driving conversions. You will present jewellery products and build strong relationships with both prospective and existing customers.

Responsibilities include following up via WhatsApp, calls, and social media, maintaining records, and helping the store reach its sales targets while delivering a premium customer experience.

Qualifications

• Experience in managing customer leads and driving sales.
• Ability to present jewellery products effectively.
• Strong communication and relationship-building skills.
• Proactive in following up via WhatsApp, calls, or social media.
• Maintain accurate records of interactions, leads, and sales activities.

Responsibilities

• Support the sales team in managing and following up on customer leads.
• Convert leads into sales through effective communication and product presentation.
• Build and maintain strong relationships with prospective and existing customers.
• Identify customer needs and recommend suitable jewellery products.
• Assist customers throughout the sales process, from initial inquiry to purchase.
• Follow up on leads through WhatsApp, phone calls, social media, or other relevant channels.
• Maintain accurate records of customer interactions, leads, and sales activities.
• Achieve individual sales targets and contribute to overall store performance.
• Provide excellent customer service and ensure a premium customer experience.
• Collaborate with the store team to maximize sales opportunities and lead conversion.

Skills

Lead management

Lead conversion

Customer relationship

Product presentation

Communication

Customer service

Job description

• Support the sales team in managing and following up on customer leads.
• Convert leads into sales through effective communication and product presentation.
• Build and maintain strong relationships with prospective and existing customers.
• Identify customer needs and recommend suitable jewellery products.
• Assist customers throughout the sales process, from initial inquiry to purchase.
• Follow up on leads through WhatsApp, phone calls, social media, or other relevant channels.
• Maintain accurate records of customer interactions, leads, and sales activities.
• Achieve individual sales targets and contribute to overall store performance.
• Provide excellent customer service and ensure a premium customer experience.
• Collaborate with the store team to maximize sales opportunities and lead conversion.