Customer Service - Jakarta

PT Puratos Indonesia; Jakarta Barat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

PT Puratos Indonesia seeks a Customer Service Staff who is detail-oriented and service-minded to connect customers with internal teams in Jakarta Barat. You will handle daily order processing for key customers, answer inquiries, and support complaint handling while coordinating with the Sales team.

Join a global company with a passion for delivering excellent customer experiences and be part of a collaborative Sales Operations environment that leverages ERP SAP, CRM, and Excel.

Qualifications

• Diploma or Bachelor Degree (any major, Business and Information System, or related fields preferred).
• 1-3 years of experience in Customer Service, Order management, or Sales Support (fresh graduates with strong motivation may be considered).
• Strong communication and customer-oriented mindset.
• Details-oriented, organized, and able to handle multiple tasks simultaneously.
• Familiar with ERP SAP and CRM.
• Comfortable working with Microsoft Excel.
• Able to work collaboratively with cross-functional teams.

Responsibilities

• Handle daily order processing for Key Customers.
• Respond to customer inquiries regarding orders, product information, documentation, and delivery status.
• Support complaint handling by collecting details and responses for the customers.
• Coordinate with Sales team to support communication with customers.
• Act as a liaison between customers and internal teams to ensure accurate and timely information flow.
• Support the roll out and use of E-Commerce platform or automation of orders.
• Support other digital projects or initiatives by Sales Operations team.

Skills

Customer service mindset

Communication skills

Detail oriented

Team collaboration

Education

Diploma or Bachelor's degree

Tools

ERP SAP

CRM

Microsoft Excel

Job description

We are looking for a Customer Service Staff who is a detail-oriented, service-minded, and passionate about delivering an excellent customer experience. In this role, you will become a key connector between customers and internal teams, such as Sales and Operations team.

Key responsibilities

• Handle daily order processing for Key Customers
• Respond to customer inquiries regarding orders, product information, documentation, and delivery status
• Support complaint handling by collecting details and responses for the customers
• Coordinate with Sales team to support communication with customers
• Act as a liaison between customers and internal teams to ensure accurate and timely information flow
• Support the roll out and use of E-Commerce platform or automation of orders
• Support other digital projects or initiatives by Sales Operations team

About you

• Diploma or Bachelor Degree (any major, Business and Information System, or related fields preferred)
• 1-3 years of experience in Customer Service, Order management, or Sales Support (fresh graduates with strong motivation maybe considered)
• Strong communication and customer-oriented mindset
• Details-oriented, organized, and able to handle multiple tasks simultaneously
• Familiar with ERP SAP and CRM
• Comfortable working with Microsoft Excel
• Able to work collaboratively with cross-functional teams

About us

Founded in Belgium in 1919, Puratos is growing rapidly with over 10000 employees in 80 countries, with a consolidated turnover of over €3 billions. Our passion for innovation, pioneering spirit and core values continue to propel our global ambitions. This, coupled with our commitment to our communities, is what makes working at Puratos so magical.

Puratos provides a dynamic, entrepreneurial environment that encourages our people to take initiatives and bring ideas that will contribute to the success of the company. Puratos offers a competitive package (salary, group insurance, healthcare, training) and a position that you can further develop and shape.