Customer Service Jabodetabek Area

HiLoker; Tangerang Selatan; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Universal BPR membuka peluang kerja untuk Customer Service di Tangerang Selatan. Posisi ini menuntut pengalaman minimal 2 tahun sebagai CS perbankan, kemampuan komunikasi yang baik, dan semangat layanan pelanggan yang tinggi.

Kandidat akan bekerja on-site di lingkungan bank, berpotensi untuk melakukan cross selling produk perbankan serta menjaga kepatuhan KYC dan kualitas layanan pelanggan. Posisi penuh waktu dan tersedia untuk dua orang.

Qualifications

• Gelar Sarjana di bidang apa saja.
• Berpengalaman sebagai CS di sektor perbankan minimal 2 tahun.
• Mampu bekerja secara tim maupun mandiri.
• Memiliki kemampuan komunikasi yang baik dan menyukai layanan.

Responsibilities

• Memberikan informasi kepada pelanggan & non-pelanggan tentang produk & layanan bank.
• Memberikan layanan pembukaan tabungan, setoran tunai, transfer, rekening tabungan, dsb.
• Melakukan due diligence pelanggan (identifikasi dan verifikasi data) terkait KYC.
• Menangani keluhan terkait pelanggan.
• Melakukan cross selling produk perbankan.

Skills

Pelayanan pelanggan

Komunikasi

Kerja tim

Bekerja di bawah tekanan

Education

Gelar S1

Job description

DESKRIPSI PEKERJAAN

• Providing information to customers & non-customers regarding bank products and service
• Providing services to customers related to opening savings, cash deposits, customer transfers, savings accounts, etc.
• Carry out customer due diligence (identification and verification of customer data) in the context of implementing KYC.
• Handle and deal with customer-related complaint
• Carrying out cross selling banking product.

KUALIFIKASI MINIMUM

• Minimum bachelor degree (S1) in any major
• Have experience as CS in banking for at least 2 years
• Able to work in a team and individually
• Have good communication skills and like the service sector
• Able to work under pressure.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: Customer Service
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Full time
• *LOKASI**: Tangerang Selatan, Banten, Indonesia
• *INDUSTRI**: Banking / Mortgage
• *SITUS PERUSAHAAN**: https://www.universalbpr.co.id/
• *JUMLAH LOWONGAN**: 2 posisi

TENTANG PERUSAHAAN

Universal BPR is a community bank founded in 2003 by Kaman Siboro and Stephen Satyahadi - two individuals with more than 30 years of experience in banking sector. The bank is engaged in the provision of loan, saving and deposit to individuals and SMEs. For lending segment, the current ticket size is ranging from 100 million to 10 billion rupiah per customer.

Universal BPR group currently operates 13 branches located in 11 cities of Indonesia.

Universal BPR is registered and regulated by OJK (financial services authority) and is a member of LPS (deposit insurance)

MISSION STATEMENT
To become a bank that focuses on improving the quality of life of the community with integrity, respect and continuous improvement.

MOTTO
Fast, Safe, Caring