Customer Service Executive

PT Avery Dennison; Cikarang; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Avery Dennison Indonesia is seeking a Customer Service Executive to support our business-to-business customers with accurate information, order management, and timely responses. You will address inquiries, requests, and complaints to ensure smooth operations and customer satisfaction.

The role requires strong communication, problem-solving, and collaborative skills to work with sales, finance, and operations.

Qualifications

• Proven customer service experience in a B2B or manufacturing setting.
• Strong problem-solving and resolution abilities.
• Excellent listening, verbal and written communication skills.
• Detail-oriented with adherence to SOPs.
• Ability to collaborate across multiple departments.
• Resilient and customer-centric mindset.

Responsibilities

• Provide accurate information and resolve customer inquiries, requests, and complaints.
• Manage orders, lead times, and quality concerns to ensure timely resolutions.
• Apply product knowledge to meet customer needs and upsell when appropriate.
• Collaborate with sales, order entry, finance and operations to share information.
• Support monthly/quarterly sales targets by assisting commercial teams or selling when needed.
• Anticipate customer needs and take proactive actions.
• Meet KPIs and productivity targets for the department.

Skills

Customer service

Problem solving

Active listening

Attention to detail

Collaboration

Resilience

Job description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA, SINGAPORE, THAILAND AND VIETNAM . AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

About the role

The Customer Service Executive supports Avery Dennison’s customers by providing accurate and complete information that meets our customers’ needs. This role addresses customer inquiries, requests, and complaints to successful resolution or escalation including order management, quality, and lead times.

Key Responsibilities

On-site/hybrid/remote status will be aligned based on local site guidelines and business needs.

Support Avery Dennison’s customers by providing accurate and complete information that meets their needs.

Address customer inquiries, requests, and complaints to successful resolution or escalation, including order management, quality, and lead times.

Apply understanding of Avery Dennison’s products, solutions, and services to solve customer needs.

Collaborate across multiple departments, including sales, order entry, finance, and operations, to receive and share required information.

Support the achievement of monthly and quarterly sales targets by supporting commercial teams or actively selling products on their own behalf.

Think ahead to anticipate needs, opportunities, and concerns from supported customers and proactively take action.

Deliver against key performance indicators and productivity targets for the department.

Qualifications

Proven customer service experience within a B2B or manufacturing environment.

Strong problem-solving and problem-resolution abilities.

Practical product and process knowledge with adherence to standard operating procedures.

Demonstrated active listening skills with strong verbal and written communication.

Exceptional attention to detail.

Ability to collaborate effectively across sales, order entry, finance, and operations departments.

Resilience, adaptability, and a strong focus on customer centricity.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?

Avery Dennison, a US based FORTUNE 500 Company, is based in Pasadena, California and has employees in over 60 countries. Our Retail Information Services business in Indonesia identifies a wide spectrum of information and brand management solutions (e.g. graphic tags and labels, woven labels, printed fabric labels, heat transfers) for global retailers and brand owners, apparel and consumer goods manufacturers etc. To broaden the size of the markets we serve in Indonesia, we are now inviting those high caliber candidates to fill up the following positions. In Indonesia, we are located at Lippo Cikarang.

Avery Dennison, a US based FORTUNE 500 Company, is based in Pasadena, California and has employees in over 60 countries. Our Retail Information Services business in Indonesia identifies a wide spectrum of information and brand management solutions (e.g. graphic tags and labels, woven labels, printed fabric labels, heat transfers) for global retailers and brand owners, apparel and consumer goods manufacturers etc. To broaden the size of the markets we serve in Indonesia, we are now inviting those high caliber candidates to fill up the following positions. In Indonesia, we are located at Lippo Cikarang.