Customer Service Executive

Pengiklan Anonim; Batam; On-site; IDR 57,943,925 - 96,573,208; Full time

Benefits offered by this job

Quarterly and Yearly Attendance Bonus

Public Holidays Entitlement

Medical Insurances

Structured Training

Job summary

Pengiklan Anonim is hiring a Customer Service Executive in Batam, Indonesia. This role involves supporting customers throughout their domestic helper hiring process by providing timely responses and updates. Responsibilities include replying to inquiries, recording issues, coordinating internal teams, and ensuring high service quality. Candidates should possess English proficiency and computer literacy, with customer service experience preferred. Benefits include attendance bonuses and structured training, along with a requirement to work rotational shifts including weekends and public holidays.

Qualifications

• Proficiency in written and spoken English required.
• Experience in customer service, operations, or complaint handling is preferable.
• Basic computer skills needed.

Responsibilities

• Respond to customer inquiries via WhatsApp, calls, and internal channels.
• Document and escalate customer issues accurately.
• Provide updates and reassurance to customers about their cases.
• Coordinate internal teams for smooth case handling.
• Maintain accurate updates in internal systems.

Skills

English language proficiency

Customer service experience

Basic computer literacy

Job description

About This Role

Join us as a Customer Service Executive, supporting customers through their domestic helper hiring journey by providing fast responses, smooth case handling, and timely progress updates.

Benefits

• Quarterly and Yearly Attendance Bonus
• Public Holidays Entitlement (All Federal & State Holidays)
• Medical Insurances
• Structured Training and Clear Workflow System

Job Responsibilities

• Reply to customer enquiries and provide timely first responses through WhatsApp, calls, and internal communication channels.
• Record customer issues accurately and raise follow-up tickets when needed.
• Provide clear updates and reassurance to customers regarding their hiring cases.
• Follow up and resolve customer issues related to helper processing, deployment, and service‑related concerns.
• Coordinate with internal teams to ensure cases are handled smoothly and efficiently.
• Monitor helper processing progress across different stages from confirmation to deployment.
• Update internal systems accurately when case status changes.
• Keep customers informed on important milestones and progress updates.
• Handle customer concerns and complaints professionally while maintaining service quality.
• Follow communication procedures, workflow processes, and company policies strictly.
• Ensure all follow‑ups, updates, and case handling are completed within the required timeline.

Qualifications

• English language proficiency (written and spoken)
• Experience in customer service, operations, or complaint handling is an added advantage.
• Basic computer literacy.
• Willingness to work rotational shifts, including weekends and public holidays.
• Fresh graduates are welcome.
• Immediate or short notice period availability preferred.

Shift Schedule

• 6 working days per week.

Additional Note

All CVs must be in English as the role requires proficiency in English.