Customer Service Executive: Fast, Case-Driven Support

Pengiklan Anonim; Batam; On-site; IDR 57,943,925 - 96,573,208; Full time

Benefits offered by this job

Quarterly and Yearly Attendance Bonus

Public Holidays Entitlement

Medical Insurances

Structured Training

Job summary

Pengiklan Anonim is hiring a Customer Service Executive in Batam, Indonesia. This role involves supporting customers throughout their domestic helper hiring process by providing timely responses and updates. Responsibilities include replying to inquiries, recording issues, coordinating internal teams, and ensuring high service quality. Candidates should possess English proficiency and computer literacy, with customer service experience preferred. Benefits include attendance bonuses and structured training, along with a requirement to work rotational shifts including weekends and public holidays.

Qualifications

• Proficiency in written and spoken English required.
• Experience in customer service, operations, or complaint handling is preferable.
• Basic computer skills needed.

Responsibilities

• Respond to customer inquiries via WhatsApp, calls, and internal channels.
• Document and escalate customer issues accurately.
• Provide updates and reassurance to customers about their cases.
• Coordinate internal teams for smooth case handling.
• Maintain accurate updates in internal systems.

Skills

English language proficiency

Customer service experience

Basic computer literacy

Job description

Pengiklan Anonim is hiring a Customer Service Executive in Batam, Indonesia. This role involves supporting customers throughout their domestic helper hiring process by providing timely responses and updates. Responsibilities include replying to inquiries, recording issues, coordinating internal teams, and ensuring high service quality. Candidates should possess English proficiency and computer literacy, with customer service experience preferred. Benefits include attendance bonuses and structured training, along with a requirement to work rotational shifts including weekends and public holidays.