Customer Service Executive

Thecorridors; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

CTX Logistics is seeking a Customer Service Executive – Ocean Freight in Jakarta to coordinate end-to-end shipments, manage documentation, and serve as the customer contact. You will liaise with carriers, prepare documents, and monitor performance to ensure on-time delivery.

The role requires 2–4 years in ocean freight or logistics, strong communication, and proficiency with freight systems and MS Office. A diploma or bachelor’s degree in a related field is preferred.

Qualifications

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, or related field.
• Minimum 2–4 years in ocean freight forwarding or customer service within a logistics environment.
• Strong knowledge of international ocean freight documentation and shipping procedures.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Proficient in freight forwarding systems and Microsoft Office applications.

Responsibilities

• Coordinate daily ocean freight shipments, ensuring accurate documentation, timely booking, and smooth cargo movement from origin to destination.
• Act as the primary point of contact for customers, providing updates, resolving issues, and ensuring high service satisfaction throughout the shipment process.
• Prepare and verify all required shipping documentation, including bills of lading, invoices, packing lists, and customs documents.
• Liaise with carriers, shipping lines, port agents, and internal teams to ensure operational efficiency and adherence to timelines.
• Track and monitor shipments to ensure on-time delivery and promptly communicate any deviations or delays to clients.
• Handle rate inquiries, quotations, and service requests in coordination with the pricing and sales teams.
• Maintain accurate and up-to-date shipment records in the company’s freight management system.
• Support the operations and finance teams in ensuring correct billing, cost control, and timely submission of shipping documentation.
• Assist in resolving service complaints and implementing corrective actions to improve the customer experience.
• Contribute to continuous improvement initiatives to enhance process efficiency and customer satisfaction within ocean freight operations.

Skills

Customer focus

Communication skills

Multitasking

Time management

Problem solving

Detail oriented

Education

Diploma or Bachelor’s degree in Logistics or related field

Tools

Freight forwarding system

Microsoft Office

Job description

The Customer Service Executive – Ocean Freight will be responsible for managing end-to-end customer coordination and documentation processes for CTX’s ocean freight operations. This role ensures exceptional service delivery by providing accurate information, timely updates, and proactive communication to clients and partners. The position requires attention to detail, strong communication skills, and a solid understanding of international shipping and documentation procedures.

Key Responsibilities

• Coordinate daily ocean freight shipments, ensuring accurate documentation, timely booking, and smooth cargo movement from origin to destination.
• Act as the primary point of contact for customers, providing updates, resolving issues, and ensuring high service satisfaction throughout the shipment process.
• Prepare and verify all required shipping documentation, including bills of lading, invoices, packing lists, and customs documents.
• Liaise with carriers, shipping lines, port agents, and internal teams to ensure operational efficiency and adherence to timelines.
• Track and monitor shipments to ensure on-time delivery and promptly communicate any deviations or delays to clients.
• Handle rate inquiries, quotations, and service requests in coordination with the pricing and sales teams.
• Maintain accurate and up-to-date shipment records in the company’s freight management system.
• Support the operations and finance teams in ensuring correct billing, cost control, and timely submission of shipping documentation.
• Assist in resolving service complaints and implementing corrective actions to improve the customer experience.
• Contribute to continuous improvement initiatives to enhance process efficiency and customer satisfaction within ocean freight operations.

Experience & Qualifications

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 2–4 years of experience in ocean freight forwarding or customer service within a logistics environment.
• Strong knowledge of international ocean freight documentation and shipping procedures.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Proficient in freight forwarding systems and Microsoft Office applications.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced setting.
• Detail-oriented with strong problem-solving and coordination skills.
• Knowledge of customs processes and trade compliance will be an added advantage.

Apply Now!

At CTX Logistics, we believe that outstanding customer service is the heart of exceptional logistics. As a Customer Service Executive – Ocean Freight, you’ll be part of a team that values precision, communication, and client satisfaction.

Apply now to join CTX and be part of a company that’s shaping the future of air freight and logistics excellence.

Send your CV to above e-mail address, stating the post applied for in the subject line of the e-mail.