Customer Service Agent, Sea Freight Import, Jakarta

Dsv Inc; Jakarta Pusat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Dsv Inc is seeking a Customer Service Agent for Sea Freight Import in Jakarta. You will manage import operations, coordinate with customers and internal departments, and ensure timely and accurate documentation and milestones in Cargowise. The role requires strong English, attention to detail, and collaboration across teams.

Join a global transport and logistics leader and contribute to seamless customer service while handling complex import workflows and KPIs.

Qualifications

• Diploma / Bachelor Degree in Logistics, or related field.
• Preferably 3+ years experience in the same industry.
• Good understanding of Ocean Operation and Ocean Freight (FCL/LCL).
• Fluent in English (written and spoken).

Responsibilities

• Perform day-to-day operations for imports and meet customer requirements.
• Open job in Cargowise ATD with pre-alert and liaise to customer.
• Ensure inward manifests are submitted timely and correctly.
• Verify Credit/Debit notes in pre-alerts and register discrepancies.
• Ensure import documents (HBL, MBL) tally and update milestones in Cargowise.
• Review customer documents for accuracy per company/government standards.
• Provide proactive communication with customers and coordinate with internal/external parties.
• Collaborate with Sales, Finance, and Customs for seamless service.
• Identify suitable shipment arrangements and solutions and track shipments.
• Respond to customer inquiries with precise information.
• Adhere to SOPs and compliance procedures.
• Address irregularities promptly and escalate for feedback.
• Handle customer complaints and follow up on terms.
• Update pre-claim details and status to customers.
• Aim to meet KPI targets (Data Quality, Invoicing speed, etc.).
• Ensure FIS job CMP timely per company rule.
• Work towards zero miss handling and accurate WIP/Accrual entries.
• Participate in monthly closings and DTOV shipments documentation.
• Attend meetings with internal/external teams to coordinate services per SOP.

Skills

Communication

English proficiency

Customer focus

Pressure handling

Freight forwarding knowledge

Cargowise-1 experience

Education

Diploma / Bachelor in Logistics or related field

Tools

Cargowise-1 system

Job description

Customer Service Agent, Sea Freight Import, Jakarta

Perusahaan : Dsv Inc Jenis Pekerjaan : Full-Time Jakarta, Indonesia

Deskripsi Pekerjaan - Customer Service Agent, Sea Freight Import, Jakarta

Job Req Number: 126894
Time Type: Full Time
Work Location: Jakarta
Entity: DSV Transport Indonesia

JOB DUTIES

• Perform the day-to-day operations for imports activities and to ensure met with customer requirements
• Open job in Cargowise ATD + 1 or after receiving a pre-alert from DSV Origin and liaise it to the customer
• Ensure inward manifest submitted timely and correctly
• Ensure correct Credit Note (AGI Invoice) and Debit Note (AGI CRD) were inside the pre alert from DSV origin before approval and register for dispute once found incorrect amount
• Ensure all import documents such HBL, MBL and other supporting documents are tally, update milestone data into Cargowise1 timely as company rule
• Check and receive customer document and ensure the document is aligned, corrected as company standard or government standard
• Provide proactive communication with customer, communicate and coordinate with internal department, external third parties and overseas partner to meet customer requirement
• Work closely with internal department, Sales / Commercial, Finance, Customs Clearance, Domestic to ensure seamless service and customer satisfaction
• Looking for the most suitable shipment arrangements or shipment solutions
• Shipment tracking and proactive to update shipment status to customer timely
• Provide for precise and accurate answer or information to customer inquiry or concern
• Adhere to all shipment IOP/SOP’s, compliance procedure and working instructions
• React to any irregularity (temperature excursion, cargo damage, security, miss routing, short landed) proactively and report to superior/manager maximal 1 day after irregularity founded to get any assistance or feedback to customer
• Handle customer complaints, follow up, verify credit terms, shipment status and coordinate with departments concerned on related issues
• Proceed, feedback, update pre-claim details and status to customer
• Ensure to meet KPI FIS achievement as per company rule (Milestone, Data Quality, Auto rate, Debit/Credit Note, Speed Of Invoicing, Run Off etc.)
• Ensure that FIS job can be CMP timely as per company rule
• Ensuring operational excellent with target is zero miss handling
• To ensure that PRS origin, Debit/Credit Note are sent timely and corrected, input Work in Progress (WIP) revenue, Accrual cost and ensure for zero run off
• Participate in monthly closing and all aspect related with PNL whether WIP / Accrual has been inputted properly especially for DTOV shipment (Document Hand Over)
• Participate in meeting / joint meeting with internal and external to coordinate, technical meeting to provide services as per customer requirement and SOP

JOB REQUIREMENTS

• Diploma / Bachelor Degree in Logistics, or any related field
• Preferably minimum 3 years experienced as a Staff at the same industry
• Basic knowledge in Freight Forwarding Industry for handling Sea Freight Import
• Good understanding of Ocean Operation and Ocean Freight (FCL and LCL)
• Ability to work under pressure (tight deadlines)
• Good communication skill & customer-oriented
• Fluent in English (written and spoken)
• Preferably experienced using Cargowise-1 system

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are a global leader in transport and logistics – but it is our people who bring this to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are part of a movement where you are trusted to take ownership, act on your ideas and make decisions that create real impact. Where we push transparency in how we communicate and collaborate. And where we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere
This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
If you are looking to make an impact, grow your career and be part of something bigger – DSV is the place to be.

Visit dsv.com and follow us on LinkedIn and Facebook .

#StartHereGoAnywhere #LifeAtDSV

Tentang Perusahaan

Dsv Inc

Global transport and logistics - road, air, sea, rail freight and warehousing. Contact us today.