Sea Freight Import Specialist - Customer Ops & Logistics

DSV Road GmbH; Jakarta Pusat; On-site; IDR 156,240,000 - 267,840,000; Full time

Job summary

DSV Road GmbH in Jakarta is seeking a dedicated Import Operations Staff to manage day-to-day import activities and ensure customer requirements are met. You will handle order creation in Cargowise, coordinate with internal teams and external partners, and track milestones to provide timely updates to customers.

The role requires 3+ years in logistics, strong English communication, and experience with Ocean Freight and Cargowise-1.

Qualifications

• Diploma or Bachelor’s in Logistics or related field.
• Minimum 3 years experience as staff in logistics industry.
• Basic knowledge in freight forwarding handling sea import.
• Understanding of Ocean Operation and Ocean Freight (FCL/LCL).
• Ability to work under tight deadlines.
• Good communication skills and customer-oriented.
• Fluent in English (written and spoken).
• Experience using Cargowise-1 system preferred.

Responsibilities

• Perform day-to-day operations for imports to meet customer requirements.
• Open job in Cargowise ATD+1 after pre-alert and liaise with customer.
• Ensure inward manifest timely and correct.
• Validate Credit/Debit notes within pre-alert before approval.
• Update milestone data in Cargowise per company rules.
• Coordinate with internal and external teams to meet customer needs.
• Track shipments and provide proactive updates to customers.
• Ensure KPI targets (milestones, data quality, invoicing speed).
• Participate in monthly closing and P&L related to DTOV shipments.

Skills

Freight Forwarding

Ocean Freight Operations

Communication skills

English fluency

Customer-oriented

Work under pressure

Team collaboration

Education

Diploma / Bachelor Degree in Logistics

Tools

Cargowise-1 system

Job description

DSV Road GmbH in Jakarta is seeking a dedicated Import Operations Staff to manage day-to-day import activities and ensure customer requirements are met. You will handle order creation in Cargowise, coordinate with internal teams and external partners, and track milestones to provide timely updates to customers.

The role requires 3+ years in logistics, strong English communication, and experience with Ocean Freight and Cargowise-1.