Associate

HCL Technologies Limited; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

HCLTech in Indonesia seeks a customer service professional with 2+ years of experience to handle complex inquiries across voice and non-voice channels, provide product and order support, and document interactions.

The role requires native Indonesian or Thai speakers, strong communication, empathy, and the ability to manage multiple priorities. Selected candidates will be relocated to HCL PHP in Manila as part of the program.

Qualifications

• 2+ years of customer service or contact-center experience.
• Excellent communication and active listening skills.
• Native Indonesian speaker or Thai speaker.
• Ability to manage multiple priorities and de-escalate issues.

Responsibilities

• Handle relatively complex customer inquiries and escalations across voice and non-voice channels
• Provide accurate product and order support
• Document interactions and resolutions
• Support new team members with process guidance
• Identify service gaps and recommend improvements

Skills

Customer service

Active listening

Empathy

Communication skills

Problem-solving

Multitasking

Quality and escalation procedures

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment, you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

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Native Indonesian speaker or Thai speaker, this selected candidate will be relocated to HCL PHP (Manila)

About the role

Handle relatively complex customer inquiries and escalations across voice and non-voice channels; provide accurate product and order support; ensure adherence to process and quality requirements; document interactions and resolutions; support new team members with process guidance; identify service gaps and recommend improvements.

Key responsibilities

• Handle relatively complex customer inquiries and escalations across voice and non-voice channels
• Provide accurate product and order support
• Ensure adherence to process and quality requirements
• Document interactions and resolutions
• Support new team members with process guidance
• Identify service gaps and recommend improvements

About you

• 2+ years of customer service or contact-center experience
• Advanced customer-handling and communication skills
• Active listening and empathy
• Problem-solving and de-escalation skills
• Ability to manage multiple priorities
• Working knowledge of quality and escalation procedures
• Native Indonesian speaker or Thai speaker

Why Us?

• We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
• Our company is extremely diverse with 165 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark