Brand Expert - Dyson, Balikpapan

Luxasia; Balikpapan; On-site; IDR 39,060,000 - 66,960,000; Full time

Job summary

Luxasia Balikpapan is seeking a customer-facing retail associate to welcome shoppers, understand their needs, and provide solutions for electronics and lifestyle products. You will handle inquiries, process sales, and maintain a clean, organized store while ensuring guest satisfaction.

Professionals should present a polished appearance, be energetic, and work well in a team. MS Office experience and a sales-driven mindset with the ability to meet targets and work on a shift schedule are required.

Qualifications

• Minimum education SMA (Senior High School).
• Work experience in electronics, lifestyle, or retail is preferred.
• Able to operate Microsoft Office and other sales support software.
• Professional appearance, energetic with interest in technology and electronic equipment.
• Able to work with targets and a sales-driven approach.
• Able to work independently and as part of a team.
• Ready to work on a shift system.

Responsibilities

• Greet and welcome customers as they enter the store.
• Understand customer needs and product specifications.
• Provide instant solutions to customers.
• Resolve all customer complaints and issues regarding products.
• Ensure customer satisfaction with offered products.
• Build and maintain good, sustainable relationships with new customers.
• Offer excellent customer service and ensure customer satisfaction.
• Keep the store space clean and organised.
• Update customer information in the computer system for future reference.

Skills

Customer service

Sales

Communication

Education

High School Diploma (SMA)

Tools

Microsoft Office

Job description

A customer-facing retail position responsible for welcoming customers, understanding their needs, and providing solutions. The role involves managing customer inquiries, processing sales transactions, maintaining store cleanliness, and ensuring customer satisfaction with products offered.

Key responsibilities

Greet and welcome customers as they enter the store

Understand customer needs and product specifications

Provide instant solutions to customers

Resolve all customer complaints and issues regarding products

Ensure customer satisfaction with offered products

Build and maintain good, sustainable relationships with new customers

Offer excellent customer service and ensure customer satisfaction

Keep the store space clean and organised

Update customer information in the computer system for future reference

About you

Minimum education: SMA (Senior High School)

Work experience in electronics, lifestyle, or retail is preferred

Able to operate Microsoft Office and other sales support software

Professional appearance, energetic with interest in technology and electronic equipment

Able to work with targets and sales-driven approach

Able to work independently and as part of a team

Ready to work on a shift system

Luxasia Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-Commerce in Asia Pacific. Since 1986, we have strived to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. With 12 offices in Asia and growing, Luxasia Group has more than 2,100 full-time employees regionally and manages an impressive portfolio of more than 150 brands.There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today.